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AT&T 8525 Display issues: Display is dim, blank, white, has lines, etc.
Below are some troubleshooting steps that you can use to determine whether or not your device needs to be replaced if it is having trouble with the display. Your wireless carrier should be using similar steps to determine if the device needs to be replaced.
Rule Out Common issues:
- Is the device in “hibernate” mode?
- Tap the power key to wake display up.
- Is the battery installed in the device? Installed correctly?
- Have customer remove and reinsert battery.
- Is the device powered on?
- Power the device on by pressing and holding the Power Button for 3 seconds. If the device won’t Power on, attempt to charge the unit with the AC Adaptor..
- Once the device has been plugged in to charge, check to see what color the LED is.
- Orange=Charging
- Green=Device is fully charged
- Red=Battery completely drained. Charge using AC Charger.
- None=Device not charged and/or charger not detected, perform a reset with the charger attached, try another charger/battery.
- If the device is not responding to the Charger or able to Power up, the issue is likely not related to the Display.
- Is a screen protector/static cling on the LCD of the device?
- Sometimes the screen protector/cling can interfere with the normal touch function of the LCD. Remove the screen protector/cling and retest to determine if that is the cause of the issue. If the device returns to normal function, the device should not be exchanged as the issue is caused by the screen protector/cling.
After the above probing questions/tasks have been completed, move on to more in depth troubleshooting as follows:
- If the you are able to read the Display, complete Steps 3-5 before moving to device Resets. If you are unable to navigate through the device screens (because the devices display is hard to see, not visible, etc), go straight to resetting the device.
- Perform a Soft Reset by inserting the stylus into the Reset hole on the bottom of the device.
- Retest for a few days. If the issue persists after the Soft Reset, back up all of your data and perform a Hard Reset by pressing and holding the left and right soft keys while performing a Soft Reset.
- Once the Hard Reset has been completed, please sure that the customization process is allowed to complete.
- If neither the Soft nor Hard Reset resolves the issue (and you haven't loaded any 3rd party applications back on the device after the Hard Reset), the device should then be considered for an Exchange. If you have loaded 3rd party applications on the device since the Reset and the issue has returned, move on to removing the application.
Does the issue coincide with a recent program addition?
- If the issue coincides with the installation of a 3rd party application, remove the program by going to Start>Settings>System Tab>Remove Programs.
- Highlight the program to be removed and Tap Remove.
- Once the 3rd party application(s) has been removed, you will need to retest the device for a few days (with and without the 3rd party application installed). If the issue does not happen without the 3rd party application loaded on the device, the issue is likely caused by the application; contact the application provider for further assistance.
- Are you using a Custom Wallpaper on your device? If so, select one of the default backgrounds that come pre-loaded on the device. If there are no issues with the default, then the problem is likely with the 3rd party wallpaper; contact the provider for further assistance.
- If the issue is not resolved by removing 3rd party applications (if applicable), performing a Soft and Hard Reset (and you have retested for a few days) and the unit has not been dropped or damaged in any way, the device should be considered for an Exchange, contact your wireless provider.
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| Started By | Thread Subject | Replies | Last Post | |
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| Anonymous | Possible connection issues between screen slide and base | 6 | Jul 12 2008, 8:35 PM EDT by Anonymous | |
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Thread started: Sep 25 2007, 6:51 PM EDT
Watch
Issues -
White screen appears in the display. (Touch screen may work, top function keys will typically not work) Screen appears to lock. (Touch screen does not work, top function keys do not work, but off/on button is operable) Indications Because the base is still working, and the unit is still appearing to operate, (Blue tooth will answer calls) I have reason to believe the issues is connection related between the base and the sliding unit. I'm pretty sure there was no extended unit testing with the first million lots coming from HTC under the wire to get them to the shelves. Solution (albeit a bit weird) First, try sliding the unit open and closed a few times. This will usually enable the system when the OS is locked up. Second, turn off the unit with the "soft off" button on the side. Close it, then firmly (but with caution) cup your hand and slap it into that hand. Believe it or not, that has worked EVERY TIME with my white screen. (That's what leads me to believe it is a connector issue)
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| Anonymous | time | 1 | Feb 15 2008, 2:50 PM EST by browntannis | |
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Thread started: Feb 15 2008, 2:00 PM EST
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for some reason my phone thinks it on another time zone.......... so when minutes should be free they are not.. has anyone seen this happen? ATT sent me new 8525 but that didnt help it was then suggested to get a new SIM
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| billbraly | Page cannot be displayed with AT&T 8525 | 2 | Jan 25 2008, 4:03 PM EST by billbraly | |
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Thread started: Jan 25 2008, 2:23 PM EST
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I get a "The Requested Page cannot be displayed" error on my AT&T 8525 when viewing http://www.ocair.com/airlines/ArrivalsDepartures.asp, but a colleague with a Cingular 8525 can view it fine. What gives? I've cleared cache, cookies, etc. Using Windows Mobile 6.
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| Anonymous | My touchscreen does not work | 2 | Jan 24 2008, 7:11 PM EST by Marti7277 | |
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Thread started: Dec 6 2007, 10:50 PM EST
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I can see the picture on my LCD, but the touchscreen does not work. I can only use my phone with the buttons and slide keyboard. Would this be a software mulfunction, or do i have to replace my touch screen.
My phone is the Cingular 8525 |
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| leishangthem | Display went REAL bad | 1 | Oct 27 2007, 10:08 AM EDT by leishangthem | |
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Thread started: Oct 26 2007, 8:29 AM EDT
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I replaced my first Tilt due to a battery problem. I have to remove and re-insert the battery every morning. Got a new one replaced after 5 days i bought it.
The second one has a bigger problem. The display went completely blank the next day after replacement. I went to the ATT store. First they said I have to send it to the manufacturer for repair as they know i was there the previous day. The guy probably think i was playing with the Tilt and breaking it up. It made me look like a immature kid who doesn't know how to use a phone. I feel bad that I have to go to the store again and again for a product that went bad. I like the Tilt and its the only reason for me to move from Verizon to ATT. I know how to use a phone and I use it for my own business and personal reasons. I have already bought so many accessories and don't want to cancel my services though I have 25 days to do so. I was told to return back today as the store manager was not in house when i went to replace the second tilt. I will have to see what the manger has to say. The reason I am posting this note is because, I came across this posting and found it helpful to prove that the product has indeed gone bad. I tried everything to restore..soft and hardware reset. But none to the rescue. I want others, who face the same problem ,to know that they might be running into the same display issue. These postings will help in bringing out the issues with the Tilt . And I hope the folks at HTC and ATT will acknowledge that there is indeed a problem with their product and should work on rectifying these problems.
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