Touch HD QuestionsThis is a featured page

This is a section dedicated to questions regarding the HTC Touch HD mobile device, If you have any questions that are not listed in this section, Please feel free to request for a certain question to be added to this section if it hasn't already.

Top Ten Faqs
Q. I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
Q. ROM upgrade failed and now the device only boots up in tri-color screen.
Q. What should I do if I forget my device login password?
Q. How do I enable or disable the finger scrolling or panning sound?
Q. My PC is using Novell Groupwise is it possible to sync data to my PC.
Q. My battery drains fast even without using Bluetooth, WiFi or GPS. Is there any way to check if it’s faulty or not?
Q. Which Navigation software should I use with my Touch HD?
Q. Why does my device freeze and sometimes crash?
Q. How many POP3/IMAP4 accounts can be set up on the Touch HD?
Q. What settings are required on the device to work with popular satellite navigation software.

Applications
Q. Why isn't the weather information updating on my device?

Q. What is AGPS? How is it different from External GPS and QuickGPS?
Q. How do I search for and select my local city to show the weather information for my city?
Q. How do I change the wallpaper in TouchFLO™ 3D?
Q. Can I add Tasks as a tab in TouchFLO 3D?
Q. Which Navigation software should I use with my Touch HD?
Q. When I slide to the Weather tab, it always displays a "Connection Error" message. I want to set it to manual update when I have a WiFi, GPRS or 3G connection.
Q. The installed third-party softward sometimes can be executed, but there are times that it cannot be launched.
Q. How do I change the tab display order in TouchFLO 3D?
Q. How many Stock quotes can be added to the Stock tab?
Q. What is JETCET™ Print?
Q. Does Touch HD support Java?
Q. My device supports FM Radio with Radio Data System (RDS) but no information shows when listening to a radio station?
Q. How can I delete some tabs which I don't use in TouchFLO 3D?
Q. How do I change settings to end programs by tapping the "X" button?
Q. How do I play RealPlayer media files when going to the BBC iPlayer website?
Q. What types of files can be printed via JETCET™ Print?

Bluetooth
Q. What types of files can be printed via a Bluetooth printer?


Multimedia
Q. I could only hear sounds when I use Windows Media® Player Mobile to watch online TV.
Q. What file formats do Windows Media Player in HTC device support?
Q. How do I add a photo to represent a music album in TouchFLO 3D music player?
Q. Which Multimedia software(s) comes with HTC Touch HD?

Phone
Q. Can I add an extension number to the contact person's phone number?
Q. Can I receive two phone calls simultaneously?
Q. Can the stereo headset (3.5 mm) that comes with the device be used for making/receiving phone calls?


Power & Battery
Q. My battery drains fast even without using Bluetooth, WiFi or GPS. Is there any way to check if it’s faulty or not?

Settings
Q. How do I disable/enable TouchFLO™ 3D?
Q. The screen automatically adjusts the backlight by itself. How can I disable this?
Q. How do I change the way the time is displayed on my device?
Q. When I place a phone call, the device vibrates once the other party has answered the phone call. How do I disable vibration?
Q. The screen keeps turning off during a call or going into Sleep mode.
Q. When I long press the END key, it locks the device. Can I customize this shortcut function?
Q. How do I enable or disable the finger scrolling or panning sound?
Q. How can I stop the device from vibrating when I press buttons.
Q. The device always displays a message to ask if I want to save the calling number to Contacts at the end of a phone call. How do I disable this message?
Q. I've already disabled the vibration from the Button setting but when I tap the "TouchFLO 3D" tabs, for example Home, Music, Contact…etc, it still vibrates. How do I disable vibration?

Synchronization
Q. Why can't I synchronize the PDA phone with my PC using the USB cable?

Q. How do I synchronize my PDA phone with my computer using Bluetooth?
Q. I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
Q. Why does my device fail to establish a connection with the Exchange Server?
Q. How can I sync outlook items (Calendar, Contacts, e-mails, Tasks, Notes) from my device to the PC and vice versa?
Q. I'm unable to sync to my PC via Bluetooth. What should I do?
Q. My PC has Linux operating system is it possible to sync data to my HTC device?
Q. My PC is using Novell Groupwise is it possible to sync data to my PC.

System & Upgrade
Q. Can HTC change the OS language of my PDA phone?
Q. ROM upgrade failed and now the device only boots up in tri-color screen.
Q. How do I perform a hard reset?

General & Others
Q. What should I do if I forget my device login password?
Q. The device gets warm when it has been used for some time.
Q. Why does my device freeze and sometimes crash?
Q. Can I copy the contacts from the phone memory to the microSD memory card?
Q. What is new in Start > Settings > Connections tab?
Q. What are the 2 new icons in Start > Settings > System tab?

Connectivity & Internet
Q. Does the device support worldwide roaming?
Q. How can I connect to a GPRS network?
Q. Wireless LAN connection disconnects.
Q. The device is having problems connecting via Wifi to an Orange Livebox router.

GPS
Q. What settings are required on the device to work with popular satellite navigation software.
Q. Which navigation software should I use with the HTC Touch HD?

Messaging
Q. How can I receive emails from my Hotmail account on my device?
Q. I am currently on Tele2 network and I cannot send MMS.
Q. How many POP3/IMAP4 accounts can be set up on the Touch HD?

Storage Card
Q. What is the maximum capacity storage card that can be used with the device?


Mechanical
Q. How do I perform a soft reset on the Touch HD?
Q. What's the LED under the POWER button indicate?
Q. What other shortcut options are available for the END key on the device. (Aside from locking the device when pressing and holding the END key? )
Q. Do the buttons on Touch HD light up?



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fane1978 		Latest page update: made by fane1978 , Aug 3 2009, 5:22 AM EDT (about this update About This Update fane1978 Edited by fane1978

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cherokeeguy installing new UI on the htc touch hd 1 Yesterday, 5:46 PM EST by denco7
Thread started: Yesterday, 5:14 PM EST  Watch
I installed the SPB MOBILE SHELL 3.5.1 on my touch hd which lookes great but for some reason, after installing this software, my touch hd became very sluggish and takes a while to reboot itself when I turn the device back on in the morning. Is it a safe practice to replace the original UI as I have done.
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DatHD Call the phone with extesion number 1 Nov 9 2009, 2:52 PM EST by browntannis
Thread started: Nov 8 2009, 7:52 AM EST  Watch
While I calling, screen became in dark, I could not add any extension number on keypad as the operator required. Anyone give me your advice.
Thank you,
DatHD
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dkapetansky HTC TOUCH HD 1 Nov 7 2009, 3:01 PM EST by denco7
Thread started: Nov 7 2009, 11:59 AM EST  Watch
Can the HTC TOUCH HD be upgraded from Microsoft Windows Mobile version 6.1 to version 6.5?
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