HTC Touch Pro QuestionsThis is a featured page

This is a section dedicated to questions regarding the HTC Touch Pro mobile device, If you have any questions that are not listed in this section, Please feel free to request for a certain question to be added to this section if it hasn't already.

Top Ten Faqs
Q. I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.

Q. ROM upgrade failed and now the device only boots up in tri-color screen.
Q. How do I perform a hard reset?
Q. What should I do if I forget my device login password?
Q. How do I enable or disable the finger scrolling or panning sound?
Q. How do I connect a Bluetooth headset to my device?
Q. My battery drains fast even without using Bluetooth, WiFi or GPS. Is there any way to check if it’s faulty or not?
Q. How do I make video calls?
Q. Why does my device freeze and sometimes crash?
Q. How do I back up my data?

Applications
Q. Why isn't the weather information updating on my device?
Q. Two arrows (↘↖) appear on my calendar. What does this mean?
Q. What is AGPS? How is it different from External GPS and QuickGPS?
Q. How do I search for and select my local city to show the weather information for my city?
Q. How do I install software applications to my device?
Q. How do I change the wallpaper in TouchFLO™ 3D?
Q. How do I copy a PowerPoint file to my device and open it?
Q. Can I add Tasks as a tab in TouchFLO 3D?
Q. What is TouchFLO™ 3D? How is it different from TouchFLO™?
Q. How do you activate/use the auto-rotate function in programs?
Q. How do I enable the GPRS Monitor icon to be shown on the title bar?
Q. What is Opera Mobile™?
Q. How do I transfer Word documents from my PC to my device?
Q. Can I view GPRS network connection cost charts or traffic charts? And is it possible to generate reports?
Q. How do I set up GPRS monitoring and notification?
Q. Can I set up GPRS traffic limit notifications?
Q. What's the fastest way to open Voice Speed Dial?
Q. What is JETCET PRINT?
Q. When starting the device for the first time, the TouchFLO 3D is missing. How can it be activated.
Q. What is TV Out? How do I use it?
Q. My device supports FM Radio with Radio Data System (RDS) but no information shows when listening to a radio station?
Q. How do I setup monitoring and notifications in SPB GPRS monitor?
Q. TouchFLO 3D is missing and I can't find it under Start > Settings > Today > Items tab.
Q. How do I add a favorite contact on TouchFLO 3D?
Q. How do I use the zoom function on TouchFLO 3D while viewing a photo?
Q. What video standards does the TV-Out feature in Touch Pro output?
Q. How do I use the pan & zoom function when viewing webpages on Opera with TouchFLO 3D?
Q. How do I change settings to end programs by tapping the "X" button?

Audio & Ringtones
Q. How can I assign different ring tones to different contacts?
Q. What kind of file format can I use as a ring tone?
Q. Can I set MP3 as my text message/alert ring tone?
Q. How do I set a custom ring tone on my device?
Q. How do I save my favorite FM stations?

Bluetooth
Q. Can I send a contact via Bluetooth?
Q. How do I connect a Bluetooth headset to my device?

Multimedia
Q. I could only hear sounds when I use Windows Media® Player Mobile to watch online TV.
Q. What file formats do Windows Media Player in HTC device support?
Q. How do I add a photo to represent a music album in TouchFLO 3D music player?
Q. How do I open the camera program so I can take photos and videos?

Phone
Q. Can I add an extension number to the contact person's phone number?
Q. Can I receive two phone calls simultaneously?
Q. How do I make video calls?
Q. How do I adjust the brightness of the image during a video call?
Q. How do I clear the call duration of the device?

Power & Battery
Q. The battery drains quickly on my device. How can I reduce the battery consumption?

Q. My battery drains fast even without using Bluetooth, WiFi or GPS. Is there any way to check if it’s faulty or not?

Settings
Q. How do I disable/enable TouchFLO™ 3D?
Q. How do I display more information on the Today screen?
Q. The screen automatically adjusts the backlight by itself. How can I disable this?
Q. How do I change the way the time is displayed on my device?
Q. How do I set up a sound alert for incoming text messages on my device?
Q. When I place a phone call, the device vibrates once the other party has answered the phone call. How do I disable vibration?
Q. How do I enable or disable the finger scrolling or panning sound?
Q. I cannot select certain items to appear on Touch FLO 3D screen (e.g. Notes, Tasks, etc.).
Q. The device always displays a message to ask if I want to save the calling number to Contacts at the end of a phone call. How do I disable this message?
Q. When I pull out the sytlus during a call, the device opens the Notes program. How do I disable the Notes program from opening?

Synchronization
Q. Why can't I synchronize the PDA phone with my PC using the USB cable?
Q. How do I synchronize my PDA phone with my computer using Bluetooth?
Q. I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
Q. Why does my device fail to establish a connection with the Exchange Server?
Q. Why does my e-mail client keep on synchronizing automatically?

System & Upgrade
Q. Can HTC change the OS language of my PDA phone?
Q. ROM upgrade failed and now the device only boots up in tri-color screen.
Q. How do I perform a hard reset?
Q. Why does my device freeze and sometimes crash?
Q. My device is running slower and slower. Is there another way to solve this problem aside from restarting the device?

General & Others
Q. What should I do if I forget my device login password?
Q. The device gets warm when it has been used for some time.
Q. Why does my device freeze and sometimes crash?
Q. How do I back up my data?
Q. How can I align (recalibrate) the touch screen?
Q. How can I register and activate my HTC e-Club account?
Q. How can I delete my HTC e-Club account?
Q. What's the SAR rate of Touch Pro?

Connectivity & Internet
Q. GPRS is automatically selected as the network connection. How do I disable the GPRS function and/or set it to connect manually?
Q. How do I enable VPN (Virtual Private Network) on my device?
Q. Does the device support worldwide roaming?
Q. Why do some special characters display incorrectly on Internet Explorer?
Q. Wireless LAN connection disconnects.
Q. The device is having problems connecting via Wifi to an Orange Livebox router.
Q. I am currently on Telia network my GPRS settings are already configured but I cannot use QuickGPS, Youtube, Google Maps or HTC Weather?
Q. Is there a setting that can auto-switch the connection between GPRS/EDGE/UMTS/HSDPA and Wi-Fi?

GPS
Q. How do I configure my External GPS to my device?
Q. What settings are required on the device to work with popular satellite navigation software.

Messaging
Q. Is it possible to back up my text messages?

Q. How can I receive emails from my Hotmail account on my device?
Q. Can I reply to a text message with an MMS message?
Q. How do I set up my POP3 e-mail account?
Q. I am currently on Tele2 network and I cannot send MMS.

Mechanical
Q. How do I quickly lock my device so that I don't accidentally press the device buttons?
Q. I can't find the RESET button on the Touch Pro, where is it?


rabidraccoon
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Threads for this page

Started By Thread Subject Replies Last Post
S-A-M Touch Pro WiFi (page: 1 2) 23 Tuesday, 11:19 AM EST by stefanattaway
Thread started: Nov 13 2008, 12:18 AM EST  Watch
My touch pro phone's WiFi connects to the wireless Internet, but when trying to visit websites in IE or Opera browser it gives error (site cannot be found). Even other applications that depend on internet (example - weather app) does not work. Can someone please advice on how to fixing this problem, Thanks.
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Keyword tags: Internet website error WiFi WiFi Internet wireless Internet
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Afterburned How to add new cities to Weather on Touch Pro... and help!! 16 Nov 4 2009, 7:26 PM EST by cliffdwllr
Thread started: Sep 9 2008, 5:41 PM EDT  Watch
Thanks to AliBabNet on http://www.htcwiki.com/thread/1066186/My+city+is+not+listed+in+weather+%28touch%29 thread I have found out how to change the weather on the touch pro:
Use a registry editor as suggested, but the key is:
HKEY_CURRENT_USER\SOFTWARE\HTC\MANILLA\Weather.CityList
Use the codes found on www.accuweather.com (in the address bar when you find your city) to add your new city (separated by commas).

This works GREAT... unless you live in a city with a space in the name..!
For example (and at risk of giving away personal data) I live in EUR|JE|JE---|SAINT+HELIER
I have tried EUR|JE|JE---|SAINT HELIER, I have even tried EUR|JE|JE---|SAINT&20HELIER and EUR|JE|JE---|SAINTHELIER.
None work - it keeps resetting back to the default 6 cities!
I know it is not the ---'s as EUR|IM|IM---|DOUGLAS works.
Any ideas or am I just out of luck?
2  out of 5 found this valuable. Do you?    
Keyword tags: Touch Pro Weather
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Michelle888 RINGER! 8 Oct 13 2009, 11:47 AM EDT by jla88
Thread started: Mar 4 2009, 5:07 PM EST  Watch
I have an HTC Touch Pro (Sprint) and when i recieve an incoming call the ringer increases then decreases then increases again and so on until the phone stops ringing and i dont understand why, I checked the "ring type" thinking i had it on "Increasing" but i dont is there any way to fix this or can anyone tell me how or why its doing this.... Thnx!
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Keyword tags: decreasing increasing Ringer Sprint Touch Pro
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