General Questions

When owning a HTC Branded Mobile Device, Its normal to have questions about your mobile device because of some of it features can be great but also complicated and these are some of the questions you come across when using your mobile device and keeping it update to date with the latest software.


Question: Why can Activesync not find my PDA even though I have it plugged into the computer?

Answer: Most of the time, this is due to having Advanced functionality checked on your PDA which will cause the Activesync program to not be able to see the phone. Uncheck Advanced functionality in the USB to PC settings and your PDA will be reconized.


Question: I live within the United States and am trying to get the latest ROM update to my PDA but everytime I put in my PDA's serial number, as it requests , It says its wrong and why is that?

Answer: In order to get the correct Rom update to your PDA or Smartphone, you must make sure that you have the correct country selected on top of the home page of HTC.com because the website will automatically set the website country to Worldwide when you first look it up.


Question: Why can I not play YouTube videos or other streaming videos on my Tilt or 8525?

Answer: Most older model HTC PDAs do not have the capability to play streaming videos which do include YouTube and may require the use of a third party flash plugin to possibly get it work. HTC Touchscreen phones such as the Touch Pro or the Fuze that has TouchFlo on them, has the capability to play youtube videos.


Question: I have locked myself out of my phone and cannot remember the password or the phone has changed password than the one I remember, is there a special unlock code that HTC has that I can use to unlock my phone?

Answer: If you cannot unlock your phone with the password that you have provided or forgotten that password, The only way to unlock that phone would be by doing a hard reset which will erase all information from the phone and reset it back to factory settings.


Question: I have switched Phone carriers and I need the unlock carrier code to be able to use my PDA on a different carrier, where would I go to get that code?

Answer: If you do switch phone carriers, you must request the carrier unlock code from the original carrier that the phone is locked to.