Discussion: dash screen cracked

dash screen cracked i found out the hard way tonight that the screen cracks very easily. is there any way to get a replacement screen or have this repaired? only 3 weeks old

2. RE: dash screen cracked And a new Dash WITHOUT a new contract would be how much? I assume it is way more than the $110 you would have to pay without the insurance on your phone.

4. RE: dash screen cracked

"I have had my dash for 3 weeks as well. Picked the phone up with one hand, which put a little stress on the left side of the screen, and cracked the LCD.



Searching online leads me to believe that it is a defective product design versus abuse by the user.



I emailed HTC as well, and am waiting for a response. I know I will avoid any HTC products in the future if they don't stand behind a 3 week old product failing. I won't put another cent into the phone knowing the screen can crack so easily. If you have one with a cracked screen, push gently on either side and see how much the screen flexs (wouldn't recommend with a functioning screen as it will probably crack from doing this)"

mine doesnt flex at all. mine cracked from falling off my lap actually

6. RE: dash screen cracked

"mine doesnt flex at all. mine cracked from falling off my lap actually"

Maybe it's the way mine is cracked, but if you put slight pressure anywhere around the screen, you can see the colors changing on the LCD. And I am not talking about pushing on the screen, but on the black rubber around it. I assume it's flexing, or the LCD wouldn't be affected by that pressure.

8. RE: dash screen cracked

"Maybe it's the way mine is cracked, but if you put slight pressure anywhere around the screen, you can see the colors changing on the LCD. And I am not talking about pushing on the screen, but on the black rubber around it. I assume it's flexing, or the LCD wouldn't be affected by that pressure."

sounds like you probably have a defective one because even with mine cracked and distorted it doesnt do that. i'll call HTC about a warranty defect before more happens to it

10. RE: dash screen cracked For those interested in repairing on their own for a little cheaper i'm told this place will sell you parts only: http://www.onsitecellularrepair.com/
and you can find a how-to-disassemble video here: http://www.youtube.com/watch?v=FM6Zl6yv3rA

12. RE: dash screen cracked HTC said that they would fix my LCD, and that all i had to do was send it in.(since only 7 days earlier i got my phone back from them with the exact same repair) Then just as soon as they get my phone, they call me and tell me that they will not warrantee the fix. I would never have sent it in if i knew that i has to send ANOTHER $130. But they don't care.. Do your self a favor don't buy a DASH or get your screen fixed. You will get screwed!

14. RE: dash screen cracked "This is crazy. i dropped my HTC S620 / Dopod C720W, and the screen cracked. I was suprized that it broke so easily. "

You are suprised that your dash screen cracked AFTER you dropped it? Come on! Why would you think your cell phone/PDA would be indestructible?

16. RE: dash screen cracked

"I've just called about getting a replacement for the second time this year. The phone was not dropped and seemingly, there no reason for the screen to crack. The clear plastic lcd covering is in tact but the lcd looks like an "ink blot" test. You can see the menu items at the bottom but everything above is white with black splotch. T-mobile has been good about sending replacements but just how "delicate" are these things? It's a pain to have to reset and reload everything each time I get a new phone."

Keep your phone in a padded case, like the one that comes with the phone. That should protect the screen.

Don't put the phone in your pocket, purse, backpack, coat etc, where the Dash can get easily bumped and the screen cracked.

BTW, I had the same situation numerous times with my very old Treo PDA's (not phones). Screens cracked due to my stupidity...such as stowed in a backpack and a fellow student stepping on the pack.

18. RE: dash screen cracked i did some research on the screen cracking, seems that most of them crack in the same spot. lower left corner above the "start" displayed on the phone. Is that were yours is cracked? <------question to all.