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I had the same problem too - was in the middle of something last night and couldn't tap anywhere. Tried shutting it off, adjusting the sim card - nothing. So today it finally dawned on me that the reset button served a very useful purpose :-) It's working again but it's still pretty buggy. Not sure if that's a Windows problem or AT&T but I haven't had the phone for very long.

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"Go to: http://buzzdev.net/
register and you will have full access to download area, go to download section, choose your models and in ROM's section you will see WM2005. Download latest version (2.01a32) of WM2005, in the downloaded archive you have full upgrade instructions. After upgrade no more warranty, take care. Also interesting site with lots of help: http://wiki.xda-developers.com/
"

I'll 2nd that re Buzzdev.net as an excellent place for WM5 ROMs (though please note that they are all only beta versions for development purposes onyl as HTC has not issud an official WM5 upgrade and I understand are unlikely ever to do so. Be advised that while the quoted ROM in the reply above is currenlty one of the most stable of the many beta WM5 versions out there, all do have differing issues with them and are under continuing development). Alternatively familiarise yourself with www.xda-developers.com too. Many of the same experts float in both buzzdev and xda-dev forums and the latter's wikis are a huge and excellent indepth compendium of HTC knowledge ((e.g.for WM5 ROM overview look at http://wiki.xda-developers.com/index.php?pagename=Himalaya_2005 then navigate to the xda-developers forums and read the latest info (yet to make it into the wiki).

If you are looking for an officially issued ROM upgrade (i.e. not WM5) e.g. from WM2003 to WM2003SE, there are three approaches I can think of:
a) via the HTC website (http://www.clubimate.com/), register and go to Club Support then updates/ downloads etc or
b) go to your service provider's website (where you got your phone/SIM card from) and look for any updated ROMs they have released, or
c) go to xda-developers.com (and its associated wikis e.g.for WM2003SE http://wiki.xda-developers.com/index.php?pagename=Different%20Customized%20WM2003SE%20for%20HIMALAYA). There is a longer list of officially issued ROMs from various service providers (sorry you'll have to search for that yourself as I'm a WM5 user)

Read all you can about how to upgrade (the process does come with risks including reducing your device irreversably to a pretty brick, losing certain functionalities (i.e. gaining a few bugs on old features while adding new features) and/or invalidating any warrantee left) depending upon whether it is an officially released upgrade (options a) and b) or a developers beta (test) version (option c).

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