Location: Cingular 8125

Discussion: 8125 touch screen failure design flaw, reply 2 get noticed by HTCReported This is a featured thread

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Posted Anonymously
20. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Mar 13 2008, 7:18 PM EDT | Post edited: Mar 13 2008, 7:18 PM EDT
mine just went out and it wont hold a charge 2  out of 3 found this valuable. Do you?    

Posted Anonymously
21. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Mar 23 2008, 6:53 PM EDT | Post edited: Mar 23 2008, 6:53 PM EDT
dear Friend, my HTC screen fail too. It felt to the floor and the touch flow died. What did u do? , please send me a response to ahumadalira@gmail.com 3  out of 3 found this valuable. Do you?    

Posted Anonymously
22. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Mar 24 2008, 1:55 AM EDT | Post edited: Mar 24 2008, 1:55 AM EDT
The Cingular 8125 (AT&T) version, MDA from T-Mobile and several others are all HTC Wizard 110 models. The HTC P4300 is the "dirrect from HTC version." All models or versions of this are plagued by a weak but easy to manufacture type of connection under the screen to allow for the querty keyboard to slide. The screen issue is caused by the keyboard sliding out crooked, and damaging the touch screen power and signalling connections. Any fast and/ or sideways movement to the slider can damage these contacts. This product has been rebranded many times and eventually was past on to smaller cell carriers to be liquidated. This phone in its various packages has been out for a little more then two years, but the small carrier (owned cy cingular) that I purchased mine (HTC p4300) through claimed that this model was the latest and greatest and was the only "touchscreen" they offered. I needed to replace a damaged phone that day. So I bought it. Do to this design flaw and a few others as well as glitches caused by "end users" not reading software compatibility closely made this unit un-supportable by the initial intended carrier. Many software/ firmware revisions as well as packaging changes were made to include as little support for failures for any reason. The wording in the manuals and severly limited warranty without proof of knowledge by HTC of defects relieves them of any responsability to us the end user. "Buyer beware, use phone at your own risk."

Soon after these issues came to light they released p4350 models and shortly after moved away from this style chassis design, but they had to try to get rid of them somewhere. sign me up for the class action! Don't know what else I can do, but become familiar w/ these phones. I am collecting them in "beyond repairable condition," in hopes to have parts when mine breaks. Like the other POS phones I have owned before, me fix. Good Luck to all!
2  out of 2 found this valuable. Do you?    

Posted Anonymously
23. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 17 2008, 12:47 AM EDT | Post edited: Apr 17 2008, 12:47 AM EDT
Listen up everyone. I have an 8125 with a broken screen and it was my fault, I accidentally fell on it with my elbow. It's all use and abuse people. You give me the toughest mobile hardware out there and in time it will be a piece of crap! Why? Because its PLASTIC! Did you think they where made of diamonds? Hello!! What do you expect from PLASTIC? Any "mobile" device with the topsy-turvy and tumble of life will junk out on you eventually. How many old cell phones you have piled up in your closet that you don't even give a second thought about? Some of the I'm sure Motorola, Nokia, Samsung, etc.. all good companies, but now there phones are crap,right?, why?, used and abused PLASTIC! But now we're hear crying about another over-glorified piece of plastic? COME ON PEOPLE! Suck it up! 2  out of 7 found this valuable. Do you?    

Posted Anonymously
24. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 17 2008, 1:37 AM EDT | Post edited: Apr 17 2008, 1:37 AM EDT
"Listen up everyone. I have an 8125 with a broken screen and it was my fault, I accidentally fell on it with my elbow. It's all use and abuse people. You give me the toughest mobile hardware out there and in time it will be a piece of crap! Why? Because its PLASTIC! Did you think they where made of diamonds? Hello!! What do you expect from PLASTIC? Any "mobile" device with the topsy-turvy and tumble of life will junk out on you eventually. How many old cell phones you have piled up in your closet that you don't even give a second thought about? Some of the I'm sure Motorola, Nokia, Samsung, etc.. all good companies, but now there phones are crap,right?, why?, used and abused PLASTIC! But now we're hear crying about another over-glorified piece of plastic? COME ON PEOPLE! Suck it up! "
This a-hole doesn't read the problems that happen after treating the phone well, not dropping like this idiot. When a device craps out consistently from the same cause for many owners (remember earlier gen. iPod battery problems?) the manufacturer should step up like Apple did back when. HTC doesn't engineer em' tough, especially for slideouts/similar designs. Buyers beware and this guy above should suck it instead of us sucking it up
4  out of 7 found this valuable. Do you?    

Posted Anonymously
25. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 18 2008, 1:01 PM EDT | Post edited: Apr 18 2008, 1:01 PM EDT
Hey all...if ur not getting what you wanted with the phone the screen breaks i have an htc s621 and the screen broke... i called the company nothing they could doo would have to pay a crazy amount of 200 to get it fixed... so i wasn't taking that crap... call the company you got the phone from at&t whatever call them tell them your phone is freezing the buttons aren't working properly it's cutting the calls out... they will have you reset the phone.. do what they say tell them nothing is working.. they will send you a new phone through mail and you send the defective one back out.. .. say it cracked through shipment........ 1  out of 3 found this valuable. Do you?    

Posted Anonymously
26. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 18 2008, 1:35 PM EDT | Post edited: Apr 18 2008, 1:35 PM EDT
You people - the complainers - are out of your collective minds! You buy a $600-$800 device, don't buy repair/replacement insurance, mistreat it (bet none of you had either a case or a screen protector on it, and then you go whining and crying to the manufacturer - outside the warranty period!

And you wonder why neither the manufacturer nor your service provider wants anything to do with or for you

What parallel universe do you whiners live in? Please let me know so I can avoid it like the plague.
2  out of 7 found this valuable. Do you?    

dclong
27. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 18 2008, 1:46 PM EDT | Post edited: Apr 18 2008, 1:46 PM EDT
And if you belly-achers, you Pride-of-America wusses, and other assorted sorry saps spent a minute fraction of the time spent whining on a little research, you would know to go to:

UT Starcom which does the repairs for HTC.
http://www.utstarcom.com/pcd/Feature.aspx
http://handsets.custhelp.com/cgi-bin/handsets.cfg/php/enduser/home.php
(800) 229-1235.
2  out of 6 found this valuable. Do you?    

Posted Anonymously
28. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 18 2008, 2:01 PM EDT | Post edited: Apr 18 2008, 2:01 PM EDT
You forgot one thing, your address or HTC's address to send the bill for this piece of sh*t 3  out of 4 found this valuable. Do you?    

Posted Anonymously
29. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 18 2008, 2:02 PM EDT | Post edited: Apr 18 2008, 2:02 PM EDT
What's your HTC employee #? 4  out of 5 found this valuable. Do you?    

Posted Anonymously
30. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 18 2008, 2:05 PM EDT | Post edited: Apr 18 2008, 2:05 PM EDT
Try to contact HTC, waste your minutes and get nowhere. They basically said out of warranty (by only days) and you're out of luck. Nice. Buyer beware. 3  out of 3 found this valuable. Do you?    

dclong
31. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 18 2008, 5:00 PM EDT | Post edited: Apr 18 2008, 5:00 PM EDT
It's not HTC you should contact you morons. What's the matter with y'alls' reading comprehension? I gave you the gawddamn solution on a golden platter (Two! URLs and a toll-free phone number) and you're still sitting on your fat stupid asses and complain, bitch, moan and whine. What a pride, joy and contribution you are to this planet ... stop your gene pools now! 1  out of 5 found this valuable. Do you?    

Posted Anonymously
32. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 19 2008, 11:20 AM EDT | Post edited: Apr 19 2008, 11:20 AM EDT
"It's not HTC you should contact you morons. What's the matter with y'alls' reading comprehension? I gave you the gawddamn solution on a golden platter (Two! URLs and a toll-free phone number) and you're still sitting on your fat stupid asses and complain, bitch, moan and whine. What a pride, joy and contribution you are to this planet ... stop your gene pools now!"
This douchebag posts two spams URLs to buy their piece of sh*t phones. Just more spam from an a$$wipe living in their parents basement. Seems this idiot is worried about everyone elses intelligence, looks like this grammar school dropout found their right occupation posting spam and hawking garbage. F'ing loser
3  out of 5 found this valuable. Do you?    

Posted Anonymously
33. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Jul 17 2008, 8:33 AM EDT | Post edited: Jul 17 2008, 8:33 AM EDT
The touch screen of my HTC 4315 also more or less died: large area does not respond, other areas resond faulty. 2  out of 2 found this valuable. Do you?    

Posted Anonymously
34. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Sep 12 2008, 4:32 PM EDT | Post edited: Sep 12 2008, 4:32 PM EDT
I Have A Cingular 8125 And My Touch Screen Stopped Working...I Thought It Was Something I Did So I Reset The Phone...Now It Says "Tap The Screen To Set Up Your Windows Mobile-Based Device" But The Touch Screen Doesn't Work!...Somebody PLEASE Help... You Can E-Mail Me At t_reysiner@yahoo.com Do you find this valuable?    

mounts70
35. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Apr 27 2009, 11:22 PM EDT | Post edited: Apr 27 2009, 11:22 PM EDT
"My 8125 touch screen has failed. I also just went past warranty period. I've seen hundeds of others with the same issue while googling a fix...none to be found expect shelling out more cash on a flawed product. If you are sick of companies like this putting products out that are not well tested or ready for prime time and want to spend a couple of minutes to do something about it read on:

1) Post a reply to this thread and state your problem; let this be one master list of those with this issue
2) If you are an HTC representative, let your company know that we are upset and demand an appropriate replacement/fix immediately even for those outside of warranty. This is a pervasive design flaw and you know it
3) Send an email to HTC and let them know you are upset and the problem, it's easy start here: http://member.htc.com/CustomerService/CS_Mail.aspx
4) If you know of a writer in a major technical magazine, I would love to tell them my experience and would put some time and effort into finding others with this same product defect problem
5) If you are or know a lawyer interested in looking into or starting a class action lawsuit against HTC, please contact me at richbutler1 *** a *** yahoo *** com

I am not a litigious person, but this is not right and HTC is skirting the issue. You should really carefully consider their products if this is their behavior.
"
I Have A Cingular 8125 And My Touch Screen Stopped Working...I Thought It Was Something I Did So I Reset The Phone...Now It Says "Tap The Screen To Set Up Your Windows Mobile-Based Device" But The Touch Screen Doesn't Work!...Somebody PLEASE Help... You Can E-Mail Me at springfieldspartans101@hotmail.com
Do you find this valuable?    

MaryChambers
36. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Oct 5 2009, 8:23 PM EDT | Post edited: Oct 5 2009, 8:23 PM EDT
I bought my FIRST htc smartphone Feb 2009, actually bought 2, one for my college son. I replaced the first one when the charger connection failed, using my expensive insurance plan. That second phone was great....no glitches like the first one. Until, after 2 months, the text, keyboard screen failed. I had to send it into the actual HTC phone company...wait for 3 weeks...at their mercy...and have my phone back....none of my settings the same...and all the crappy glitches seem to now be in this phone....and guess what? After 3 weeks of barely texting...the keyboard is broken, AGAIN. This is a ridiculous inconvience...I am a business owner...I need the phone. Sprint doesn't care...they have their 2 year plan. I am so upset by the poor quality of this phone. I must include..I love the phone, otherwise...but it is not worth a dime...not worth what I paid for the 2 phones...not worth the service I want...not worth my hard earned money. Do you find this valuable?    

rvanderbeck
37. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Monday, 2:58 AM EST | Post edited: Monday, 2:58 AM EST
I dont understand why you all are having so much trouble with this phone. I have had it since the day it came out. I have treated it like **** and its been the most reliable phone i have ever had. I will definitely be getting another HTC phone in the future. My guess is that you tried to flash another OS onto the phone and bricked your phone. Thats not the manufactures fault, that yours for not finding out what version your phone is. Ill still be keeping this phone as a back up for years to come. Ive even ran the damn thing over muddin and it still works. I dont know how yall are havin so many issues. Do you find this valuable?    
pedigreejoey
pedigreejoey
38. RE: 8125 touch screen failure design flaw, reply 2 get noticed by HTC
Yesterday, 6:19 AM EST | Post edited: Yesterday, 6:19 AM EST
Well, I think this is a very disturbing thread, frankly - So many people with such similar problems all across the range. Worse than this though, is HTC's attitude to post-sales service.
I myself, have a Touch HD - I have had it 3 weeks, have a carry case and a screen protector and it is in perfect condition (for any tw@t who thinks about bringing anything like that up!) - First, the "Lock phone" function packs up completely, so I can't even take it anywhere for fear of accidentally dialling someone or logging on to a data connection. Then the dropdown icon in the upper right hand corner of the screen disappears altogether, meaning I can't even check which applications may be running at any time. Now the keyboard mode is jammed on compact qwerty, which I detest. I rang HTC in London, got someone who could barely speak English and wasted over an hour on the phone to be told he didn't have a clue what I was talking about - and no, I couldn't have a replacement unit. IT'S THREE WEEKS OLD FOR F*CK'S SAKE!!! I am taking this to trading standards, and mark my words, I most certainly WILL be following this one through to a satifactory conclusion. HTC do indeed suck, so it would seem. I certainly won't be buying another one.
Do you find this valuable?    
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