Discussion: Performing a Hard Reset on a Sprint HTC Touch Pro Phone

"I am attempting to perform a hard reset so that I can get past the Password screen because I have forgotten the password. I have read the manual where it says to hold down the volume down key and then press the enter key (I assume they mean the center dot under the screen) and then while keeping them depressed press the power key. Nothing works.
In talking to HTC Support they suggested that I hold the volume down key, the enter key and press the soft reset button. That did not work. Any other suggestions?"

"That is usually a good way if you can get into the phone, but it is passworded.

You press the vol down key and the enter key while keeping those depressed insert yoyr stylus into the soft reset hole . Remove the stylus while still depressing the other two keys. A screen should pop up telling you , you are erasing all data. Then just follow the screen. If it does not work do it again until it does. I have always found it very difficult with big fat fingers to keep the keys on my Tilt depressed while I soft reset, keep trying it will work."

"Not true.....that is not the msl....that is the code for resetting the device to stock...."

"This is a easier way to do fix the problem go to SETTINGS click on SYSTEM then click on CLEAR STORAGE then enter 1234 then click YES. and your phone will be working like a new phone GOOD LUCK."