Location: HTC TyTN II

Discussion: Poor Customer RelationsReported This is a featured thread

Category: Discussion Forum / General Discussion
Showing 4 posts

Posted Anonymously
Poor Customer Relations
Aug 22 2008, 12:13 PM EDT | Post edited: Aug 22 2008, 12:13 PM EDT
HTC will not honor their manufatures warranty for a poor quality design part on there device. They want to charge me for something they should stand behind there product, dealing with their represintive was no fun as they where not at all empthictic to my problem.
Good Luck if you have to call for help. 3  out of 5 found this valuable. Do you?    
Keyword tags: Tilt phone

Abuklaus
1. RE: Poor Customer Relations
Aug 30 2008, 2:53 PM EDT | Post edited: Aug 30 2008, 2:53 PM EDT
Lucky you, you found a rep. Sinces weeks I am trying to find a contact for HTC in Austria, the telefonnumber provided at the homepage is invalid and mails are ignored. So before I spend again € 700 on an HTC Product I rather take a hammer and bang the idea out of my mind. Do you find this valuable?    

Posted Anonymously
2. RE: Poor Customer Relations
Aug 30 2008, 4:19 PM EDT | Post edited: Aug 30 2008, 4:19 PM EDT
I have emailed HTC twice about the new Touch Pro w.r.t the availability of remote desktop connection. Still no email reply........... Do you find this valuable?    

Abuklaus
3. RE: Poor Customer Relations
Sep 1 2008, 3:13 AM EDT | Post edited: Sep 1 2008, 3:13 AM EDT
Like I said, besides of automatic answer nothing - now for about two months. Forget HTC!!! Do you find this valuable?    

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