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Discussion: We've lost the "SUPPORT" in Customer Support.
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ReviewSlam |
We've lost the "SUPPORT" in Customer Support.
Mar 25 2008, 7:43 PM EDT
Centennial Wireless Customers: Waiting for that painful email from Tech Support to let you know that you can now update your phone to WM6? Sorry... Truth is, its not coming. I apologize If you have had the pleasure of talking with CW or HTC Tech Support. If your time equals money & your phone is stealing your time because of it incompetents, please don't settle. Move on.-RS Do you find this valuable? |
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Posted Anonymously |
1. RE: We've lost the "SUPPORT" in Customer Support.
Apr 29 2008, 12:47 AM EDT
yeah thats pathetic... htc tech told me there was a upgrade for centennial...yet they lied
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Posted Anonymously |
2. RE: We've lost the "SUPPORT" in Customer Support.
Jun 16 2008, 1:12 PM EDT
How do I get a real answer? I have the HTCs621 through Centennial Wireless and it's locking up all the time. I call centennial and they tell me to call HTC I call HTC and one person tells me there is no update and another tells me there is. Both referred me to htcwiki.com and this is the first message I see. I'm very frustrated and now after reading all this I'm not sure I want to attempt the upgrade or not.
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denco7 |
3. RE: We've lost the "SUPPORT" in Customer Support.
Jun 16 2008, 1:24 PM EDT
"How do I get a real answer? I have the HTCs621 through Centennial Wireless and it's locking up all the time. I call centennial and they tell me to call HTC I call HTC and one person tells me there is no update and another tells me there is. Both referred me to htcwiki.com and this is the first message I see. I'm very frustrated and now after reading all this I'm not sure I want to attempt the upgrade or not."It is up to the carrier ( Centennial Wireless ) to release the upgrades for their phones. Htc and others have all ready released upgrades. Look for official rom upgrades here: http://wiki.xda-developers.com/index.php?pagename=HTC_Excalibur Do you find this valuable? |
browntannis |
4. RE: We've lost the "SUPPORT" in Customer Support.
Jun 16 2008, 8:23 PM EDT
"It is up to the carrier ( Centennial Wireless ) to release the upgrades for their phones. Htc and others have all ready released upgrades. Look for official rom upgrades here:The official updates from HTC are on HTC.COM. Do you find this valuable? |
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denco7 |
5. RE: We've lost the "SUPPORT" in Customer Support.
Jun 16 2008, 9:45 PM EDT
"It is up to the carrier ( Centennial Wireless ) to release the upgrades for their phones. Htc and others have all ready released upgrades. Look for official rom upgrades here:Sorry, point being, Centennial Wireless has not released an upgrade for your phone as of yet. The list you will find here is of all the carriers ( including HTC ) who have. But unless you unlock your phone, the HTC upgrade will not work on your phone Do you find this valuable? |
