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Location: ATT TILT
Discussion: DO NOT BUY THE KAISER...
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Anonymous |
DO NOT BUY THE KAISER...
Jan 8 2008, 6:30 PM EST Thusands of people are haveing issues with this device. The issues are Hardware & Performance related. It seems the the Kaiser has a cheap USB port that is breaking for many. Also the device is extremely slow whenever you do any emulation, remote desktop functions, play any videos, stream any videos, & play any games. This is a great concept device, but that's all it is as there are many bugs plagueing it. The biggest problem is that while HTC & numerous carriers know about these issues, no comment has been made by the manufacturer or any of the retailers. Numerous emails to HTC went unanswered after 3 weeks & Tech support was a joke; I called once & was told they know nothing about this issue, I called again the next day & was told that a fix is being worked on, but when I asked for the Gals name I was misteriously disconnected. A third call obtained annother I never heard about that problem. & when I pointed the guy to several developer threads discussing this issue I was told not to believe what you see on those sights that they are all sort of extremists there. I then asked him if I shuold believe my own eyes & he laughed & said there was nothing they could do. 5 out of 10 found this valuable. Do you? |
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Rainman76 |
RE: DO NOT BUY THE KAISER...
Jan 8 2008, 6:53 PM EST "Thusands of people are haveing issues with this device. The issues are Hardware & Performance related. It seems the the Kaiser has a cheap USB port that is breaking for many. Also the device is extremely slow whenever you do any emulation, remote desktop functions, play any videos, stream any videos, & play any games. This is a great concept device, but that's all it is as there are many bugs plagueing it. The biggest problem is that while HTC & numerous carriers know about these issues, no comment has been made by the manufacturer or any of the retailers. Numerous emails to HTC went unanswered after 3 weeks & Tech support was a joke; I called once & was told they know nothing about this issue, I called again the next day & was told that a fix is being worked on, but when I asked for the Gals name I was misteriously disconnected. A third call obtained annother I never heard about that problem. & when I pointed the guy to several developer threads discussing this issue I was told not to believe what you see on those sights that they are all sort of extremists there. I then asked him if I shuold believe my own eyes & he laughed & said there was nothing they could do."While I am sorry to hear that you have had problems with your Kaiser, I have to disagree and say that the Kaiser is not that bad. I personally have not experienced the issues described with videos, games, GPS applications etc.. I run my SlingPlayer on my Tilt with no problem. The only time I have a hiccup is when I am running on the EDGE network instead of the HSDPA or Wi-Fi. I will say however that the video performance is not a big deal for me since I am not constantly using the video functions. 4 out of 8 found this valuable. Do you? |
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Anonymous |
RE: DO NOT BUY THE KAISER...
Jan 8 2008, 7:01 PM EST Not to mention the fact that it's a phone, not a desktop/laptop replacement. I was hearing the same issues about the TREO 650 when I got it. Everyone complained that when they loaded the 10 or more third party apps that the phone would lock up. Obviously it couldn't be the apps they've loaded, it's obviously the phone, it must be a piece of garbage. After 2+ plus years of great service I upgrade to the tilt. I've only had one goof up, of course it was using an application that I had installed, and haven't had the issue since. It's worked great, but it could also be that I'm in a 3G rich area so speed is not an issue. Just today I was using the GPS with Google maps and it was working great as it update the traffic information all the way home. I've used Mobitv, which tells me it's expired but still works fine at a clients office and it too worked fine. I think you'll have a certain percentage of people that just aren't happy due to bad phones or unrealistic expectations...oh well, I'll continue to use mine happily. 3 out of 8 found this valuable. Do you? |
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donovann donovann |
RE: DO NOT BUY THE KAISER...
Jan 8 2008, 8:56 PM EST I must also be in the assumed minority who haven't had major problems with the phone. I agree with the last poster; this is a phone, not a computer. I have had many more problems with the service than the phone. -Donovan 4 out of 9 found this valuable. Do you? |
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jon54321 jon54321 |
RE: DO NOT BUY THE KAISER...
Jan 8 2008, 9:07 PM EST I have to agree with the original poster. Video performance on the Kaiser is very very poor. Worse than the Hermes or Tytn as far as I'm concerned. Check out the YouTube videos over in the Tytn II forum for evidence of this. HTC Customer Service has so far been ver non-responsive to this problem. Thousands of people have now signed a petition expressing displeasure at these issues and asking HTC to help us get some video performance into this otherwise outstanding device. I don't think thousands of people could be wrong. 6 out of 10 found this valuable. Do you? |
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browntannis |
RE: DO NOT BUY THE KAISER...
Jan 8 2008, 9:22 PM EST "I have to agree with the original poster. Video performance on the Kaiser is very very poor. Worse than the Hermes or Tytn as far as I'm concerned. Check out the YouTube videos over in the Tytn II forum for evidence of this. HTC Customer Service has so far been ver non-responsive to this problem. Thousands of people have now signed a petition expressing displeasure at these issues and asking HTC to help us get some video performance into this otherwise outstanding device. I don't think thousands of people could be wrong."So what exactly are you having issue with? I have watched YouTube using a cab file I found online and I dont have any complaints. Perhaps I am not attempting to the use the device the same way that you are...I also have DVD's on my SD card that I watch while I am kiling time in airports and have no complaint there either. What is it that you are trying to view that I am not and having problems with? As far as I can see, the device does what it promises to do, what are you seeing that is different? Please help me understand why this seems to be such a big deal because I simply dont get it. As far as the petition is concerned, has it been presented to rhe HTC Corporate office? 5 out of 8 found this valuable. Do you? |
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jon54321 jon54321 |
RE: DO NOT BUY THE KAISER...
Jan 8 2008, 9:35 PM EST It's not as much of a problem with watching movies, Youtube, Slingplayer or that type of thing as it is a video problem when using emulators, playing games, scrolling etc. 3 out of 6 found this valuable. Do you? |
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Rainman76 |
RE: DO NOT BUY THE KAISER...
Jan 8 2008, 10:04 PM EST "It's not as much of a problem with watching movies, Youtube, Slingplayer or that type of thing as it is a video problem when using emulators, playing games, scrolling etc."Again, I do not have those problems when using PocketNESter, games or scrolling. They all work fine for me. Again, I am not doubting that these things happen, but to say that the Kaiser as a whole is something to avoid is a brash statement. Especially when there are probably just as many people who have no problems with their devices. 3 out of 8 found this valuable. Do you? |
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jon54321 jon54321 |
RE: DO NOT BUY THE KAISER...
Jan 8 2008, 10:18 PM EST I agree. I wasn't the one who said the Kaiser should be avoided. I think it's a great phone with only two problems, the video drivers and substandard bluetooth performance. 6 out of 7 found this valuable. Do you? |
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Anonymous |
RE: DO NOT BUY THE KAISER...
Jan 9 2008, 5:10 AM EST "So what exactly are you having issue with? I have watched YouTube using a cab file I found online and I dont have any complaints. Perhaps I am not attempting to the use the device the same way that you are...I also have DVD's on my SD card that I watch while I am kiling time in airports and have no complaint there either. What is it that you are trying to view that I am not and having problems with? As far as I can see, the device does what it promises to do, what are you seeing that is different? Please help me understand why this seems to be such a big deal because I simply dont get it.Essentially the problem is that when buying the TyTN II, knowing its hardware specifications, one could expect MUCH better performance. I was a very satisfied owner of the QTEK 2020 and looked forward to the TyTN II. The performance of e.g. the camera in TyTN II is just as poor as in the QTEK 2020 - I think that says it all. It turns out that the problem relates to the fact that HTC for some obscure reason have not included the necessary drivers - it is not a hardware issue. The TyTN II is a high-end business PDA/phone and priced accordingly - I expect that the included hardware work as expected otherwise HTC should not include it! I would be equally angry if the built-in GPS didn't work. So - I agree don't buy the TyTN II until performance issues are resolved by HTC! Mads 1 out of 4 found this valuable. Do you? |
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Anonymous |
RE: DO NOT BUY THE KAISER...
Jan 17 2008, 11:31 PM EST I am also having a TON of problems with my Tilt. Currently I cannot get ActiveSync to synch my email, and this is 90% of the reason I bought it. This is the second time I've had the problem, ActiveSync just says 'waiting for network' indefinitely. I can connect to the internet and go to my corp OWA page, the same address thats in my phone, and read email, so I know I have connectivity and my exchange server is up. Last time AT&T support helped me set up a new connection, and the problem seemd to go away, now its back and neither connection works and I don't have another hour to kill with AT&T support again. With regard to "its just a phone", thats a joke! As a phone, it is crap, I liked my Razr much better. Other than the connectivity problem I'm having, its only redeeming quality is the mobile PC features. It commonly hangs after finishing calls, its nearly impossible to use in the car with the known problems with bluetooth, sleep modes, and the complexities of dialing on the touch screen, my speed dial settings have cleared. Cell reception quality varies widely in the exact same spot. I often cannot be heard by the people I call. Other than phone problems, I've yet to get a single WiFi connection to work, even on systems where I'm an admin. Bluetooth is very lame, I've had MANY different problems with both my car and pc. I have basic hangs in many apps (and no, there are no 3rd party programs to blame). Just today the screen decided to rotate. Its shocking to see HTC/AT&T accept money for something with such quality problems. 2 out of 2 found this valuable. Do you? |
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Anonymous |
RE: DO NOT BUY THE KAISER...
Jan 18 2008, 9:02 AM EST "Again, I do not have those problems when using PocketNESter, games or scrolling. They all work fine for me. Again, I am not doubting that these things happen, but to say that the Kaiser as a whole is something to avoid is a brash statement. Especially when there are probably just as many people who have no problems with their devices."Changing device from a HTC Universal to the Kaiser, I am experiencing turly awful performance. Scrolling through documents is painfully slow and if a large wep-page is loaded then the device just gives up trying to scroll it. Playing videos and games was never the primary intended use of the device, but scrolling documents is a legitimate and vital function of a business device such as this. I am disappointed in the performance and consider the HTC response to be grossly negligent. From your responses I can only iimagine you must have a different ROM installed. Perhaps you could indicate which ROM build you have, so that other users can enjoy their devices as you clearly do. 3 out of 3 found this valuable. Do you? |
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Rainman76 |
RE: DO NOT BUY THE KAISER...
Jan 18 2008, 9:38 AM EST "Changing device from a HTC Universal to the Kaiser, I am experiencing turly awful performance. Scrolling through documents is painfully slow and if a large wep-page is loaded then the device just gives up trying to scroll it. Playing videos and games was never the primary intended use of the device, but scrolling documents is a legitimate and vital function of a business device such as this. I am disappointed in the performance and consider the HTC response to be grossly negligent. From your responses I can only iimagine you must have a different ROM installed. Perhaps you could indicate which ROM build you have, so that other users can enjoy their devices as you clearly do. "I just have the stock AT&T ROM on my device. What I did do was remove the AT&T Bloatware to free up storage space but that's it. My TouchFLO scrolls through lists, Office documents, webpages quickly and I have no problems with videos. This is not to say that I don't have some issues, though minor to me. For example, when I flip out the keyboard, the rotation from portrait to landscape takes about 2 seconds, but I can deal with that. I have seen how others have had issues with the scrolling and basic operation of their Kaiser and I am not sure why that happens. The only thing I can think of is that I do have a certain order in how I install apps and that seems to help: 1. HTC Home Plug 2. Windows Live Services 3. Kaiser Tweaks (I ran this first before installing the following software) 4. Google Maps 5. Microsoft Live Search 6. CooTek TouchPal 7. Spb ELF Calculator Skin 8. dutththroy's Black 3G Comm Manager 9. Zombienexus.net WM6 Black Dialer Pad 10. HTC Touch Cube 11. BCR World Card 12. SlingPlayer Mobile 13. iGuidance V2.1.3 14. Spb Insight 15. Pocket Informant 16. Microsoft Voice Command 1.5 and 1.6 Upgrade (Need to do this since I only have the upgrade of 1.6, not the full version) 17. SOTI Pocket Controller 18. Microsoft Hearts 19. Illium Software Dots 20. VOS Shopping List 21. Spb Phone Suite 22. HTC Audio Manager 23. Macromedia Flash Player 24. PocketNESter 25. Opera Mini 26. pBar 1.5 27. HTC Home Customizer (I have screenshots of this on the main AT&T Tilt Wiki Page here) 1 out of 1 found this valuable. Do you? |
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Anonymous |
RE: DO NOT BUY THE KAISER...
Jan 18 2008, 10:44 AM EST Save for KaiserTweaks, are any of these apps intended to have a performance enhancing effect? Have you experienced attempting to scroll large pdf documents or large web-pages with this configuration? Have you tried the same with a stock device with no apps? I wonder if there is a global variation in the hardware/software shipped (I am UK ). Do you find this valuable? |
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Anonymous |
RE: DO NOT BUY THE KAISER...
Jan 18 2008, 11:19 AM EST "Save for KaiserTweaks, are any of these apps intended to have a performance enhancing effect? Have you experienced attempting to scroll large pdf documents or large web-pages with this configuration? Have you tried the same with a stock device with no apps? I wonder if there is a global variation in the hardware/software shipped (I am UK )."Alternatively, perhaps the Universal is a much more powerful device so Rainman has not been availed of this comparison. Do you find this valuable? |
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Rainman76 |
RE: DO NOT BUY THE KAISER...
Jan 18 2008, 11:39 AM EST "Save for KaiserTweaks, are any of these apps intended to have a performance enhancing effect? Have you experienced attempting to scroll large pdf documents or large web-pages with this configuration? Have you tried the same with a stock device with no apps? I wonder if there is a global variation in the hardware/software shipped (I am UK )."I have been able to scroll large PDF files and websites like this wiki site, which is not optimized for mobile use and am able to scroll with no problems. When viewing large websites, I usually wait until the site loads before scrolling as it does take some time to load the page information in Pocket Internet Explorer (another issue in its own right). Do you find this valuable? |
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Rainman76 |
RE: DO NOT BUY THE KAISER...
Jan 18 2008, 11:42 AM EST "Save for KaiserTweaks, are any of these apps intended to have a performance enhancing effect? Have you experienced attempting to scroll large pdf documents or large web-pages with this configuration? Have you tried the same with a stock device with no apps? I wonder if there is a global variation in the hardware/software shipped (I am UK )."Oh I forgot to answer the rest of your questions. No, I have not tried the same with a stock device. The reason for that is I have never used any of these devices stock. I have always done some form of changes to them. As for other performance enahancing apps, no, I don't use any other applications. Lastly, the only variation I know of in hardware between the Kaiser in the U.S. vs. the UK is the front facing camera. There is definitely a software difference as far as installed applications. All the apps you have on the TyTN II, I had to hunt down on xda-developers.com to install on my Tilt since they were removed. Do you find this valuable? |
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Anonymous |
RE: DO NOT BUY THE KAISER...
Jan 18 2008, 12:20 PM EST It's a mystery to me - perhaps my expectations are too high after using an Universal. Perhaps there are quality issues between batches. All I know is that the Kaiser I am using is not capable of rendering graphics quickly enough to make the device real-world useable in the way that the Universal was. The general slowness of the graphical response (eg portrait to landscape switching) is a minor annoyance but it doesn't ruin my life. But trying to negotiate large pdfs (which is how my firm circulates incoming faxes) is not a pleasant experience. I join the 5000 or so others hoping that HTC responds positively to the enhanced negative publicity that has been given to this issue. Do you find this valuable? |
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Rainman76 |
RE: DO NOT BUY THE KAISER...
Jan 18 2008, 12:42 PM EST "It's a mystery to me - perhaps my expectations are too high after using an Universal. Perhaps there are quality issues between batches. All I know is that the Kaiser I am using is not capable of rendering graphics quickly enough to make the device real-world useable in the way that the Universal was. The general slowness of the graphical response (eg portrait to landscape switching) is a minor annoyance but it doesn't ruin my life. But trying to negotiate large pdfs (which is how my firm circulates incoming faxes) is not a pleasant experience. I join the 5000 or so others hoping that HTC responds positively to the enhanced negative publicity that has been given to this issue. "And unfortunately, that is what is sounding like. My friend who is an editor at pocketnow.com, has the TyTN II and he has not experienced these issues either. Again, I am not denying that these exist (which is truly unfortunate) and I hope that HTC does come through, because we do have an issue here. Again, I just happened to be a luck one I guess. As I hear more in my travels, I will be sure to post information here. Do you find this valuable? |
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Anonymous |
RE: DO NOT BUY THE KAISER...
Jan 21 2008, 11:56 AM EST You do have the issue even if you haven't noticed it. Apparently, HTC knowingly released these phones without the drivers need to enable hardware acceleration thinking not enough people would notice and it wouldn't be a big deal. Your device would be so much better if the drivers are ever released. It's similar to having a nice video card and using the Windows default vga driver. You wouldn't be able to take advantage of your nice hardware. There is a plethora of information including examples and video proof of the problems here: htcclassaction.org 1 out of 1 found this valuable. Do you? |
