Location: Touch Dual (P5500 / P5520)

Discussion: WARNING! HTC Touch Dual (3g) network does not work in North AmericaReported This is a featured thread

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mia1922
WARNING! HTC Touch Dual (3g) network does not work in North America
Dec 27 2007, 9:00 PM EST | Post edited: Dec 27 2007, 9:00 PM EST
WARNING! HTC Touch Dual (3g) network does not work in North America
Today, 8:46 PM EST

Don't rush out and buy this phone for the 3g network
it will not work unless someone can change the Frequency from 2100 MHz to 1900 MHz (rogers)
HTC has told me the 3g network on this phone will not work
there must be a way! someone please step up and help!
everything else on the phone works great!
if anyone can help me out please send me a reply

I regret buying this before i read the small print
Don't make the same mistake i did

Network
HSDPA/UMTS: 2100 MHz <<<<<<----------North American works on 1900 MHz
HSDPA: Up to 384kbps for upload and 3.6Mbps for download
UMTS: Up to 384kbps for upload and download
GSM/GPRS/EDGE: Tri-band 900, 1800, and 1900 MHz

(The device will operate on frequencies available from the cellular network)

PS: if there is anyone wants to buy this off me just let me know
Canada 10  out of 10 found this valuable. Do you?    
Keyword tags: neven
Rainman76
Rainman76
1. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Jan 2 2008, 4:38 PM EST | Post edited: Jan 2 2008, 4:38 PM EST
The other thing to look for is the 850 Mhz band which is also used in the United States for 3G. 3  out of 3 found this valuable. Do you?    

Posted Anonymously
2. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Feb 14 2008, 10:38 AM EST | Post edited: Feb 14 2008, 10:38 AM EST
If you're still having issues with the touch dual or want to get rid of it i am interested just let me know what kind of price you'd like. crk02cd@att.net 0  out of 2 found this valuable. Do you?    

Posted Anonymously
3. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Mar 17 2008, 1:17 PM EDT | Post edited: Mar 17 2008, 1:17 PM EDT
I'm having the same problem, cannot use 3G with my HTC Touch Dual with ATT in North America.

Is this something HTC could fix in software?
 Do you find this valuable?    

Posted Anonymously
4. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Mar 18 2008, 7:20 PM EDT | Post edited: Mar 18 2008, 7:20 PM EDT
i have read posts at other sites that there is NV programming that could potentially open up the 850mhz frequency so we can use this phone on AT&T's 3g network. I have heard tho that T-Mobiles network will work with this phone since they are on 2100mhz Do you find this valuable?    
odelleon
odelleon
5. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Jul 15 2008, 10:53 AM EDT | Post edited: Jul 15 2008, 10:53 AM EDT
The new T Mobile 3g network in the USA uses 1700/2100 MHz whereas in Europe and other parts of the world the 3g network uses 1900/2100 MHZ. No existing HTC phone will be able to connect to this 1700/2100 network. This frequency will be the standard for North America and the phone manufacturers will have to produce new phones to use this network. Both of these frequencies are generly called 2100 MHZ but they are not the same. There is , to make it simple both a low band (either 1700 or 1900) used to connect to the tower and 2100 from tower to phone. AT&T uses 1900MHz so the existing HTC 3g phones will work if they are tri band 3g. Do you find this valuable?    

Posted Anonymously
6. Does anyone want to sell there touch cheap it has to work with AT&T
Aug 25 2008, 5:32 PM EDT | Post edited: Aug 25 2008, 5:32 PM EDT
Does anyone want to sell there touch cheap it has to work with AT&T Do you find this valuable?    

Posted Anonymously
7. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Sep 7 2008, 1:54 PM EDT | Post edited: Sep 7 2008, 1:54 PM EDT
"i have read posts at other sites that there is NV programming that could potentially open up the 850mhz frequency so we can use this phone on AT&T's 3g network. I have heard tho that T-Mobiles network will work with this phone since they are on 2100mhz"
Is this true? I stll have my touch pro in the US and no 3G, it sucks :( Do you find this valuable?    

Posted Anonymously
8. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Sep 8 2008, 5:01 PM EDT | Post edited: Sep 8 2008, 5:01 PM EDT
..... Do you find this valuable?    
Rainman76
Rainman76
9. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Sep 8 2008, 10:18 PM EDT | Post edited: Sep 8 2008, 10:18 PM EDT
You can now buy a U.S. 3G Touch Dual at Best Buy now. I have also read that the Touch Diamond with U.S. 3G bands will be available. Do you find this valuable?    

Posted Anonymously
10. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Sep 9 2008, 12:57 AM EDT | Post edited: Sep 9 2008, 12:57 AM EDT
But how can we get our current touch pros/diamonds to work on US 3g
 Do you find this valuable?    

Posted Anonymously
11. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Sep 11 2008, 10:01 AM EDT | Post edited: Sep 11 2008, 10:01 AM EDT
I can confirm that the 20 Key, US version (bought from eXpansys) works on the ATT 3G network.

http://www.expansys-usa.com/p.aspx?i=166682 <--------- Direct link to the US Touch Dual 1  out of 1 found this valuable. Do you?    

madneon
12. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Sep 12 2008, 1:39 PM EDT | Post edited: Sep 12 2008, 1:39 PM EDT
I can say it does work in the States also does anyone have any word on when quality cases for the North American Edition HTC touch dual will be comming out all I can find is the EURO cases which dont fit correctly... Do you find this valuable?    

Posted Anonymously
13. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Nov 4 2008, 9:57 PM EST | Post edited: Nov 4 2008, 9:57 PM EST
I got the Best Buy version and no 3g. It said 3G for about 2minutes while I was on the phone with ATT, but they said the IMEI number says the phone is a 2g phone. Do you find this valuable?    

Posted Anonymously
14. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Nov 21 2008, 6:42 PM EST | Post edited: Nov 21 2008, 6:42 PM EST
Hey guys, I am field Engineer contractor For ATT And T-Mo. Currently I am in Austin and San Antonio doing Carrier adds for ATT. Recently I bought the Tilt off craigslist for dirt cheap and wondered why so cheap. I found that I have the same issue as all the rest (the reason it was so cheap) . I can get 3G to work in San Antonio but not in Austin. I found the difference in the two areas is that San Antonio area uses only the Ericsson 850 low band width for 3G and Austin is currently using Ericsson 1900 High band for now. We have recently added 850 to Austin but not yet optimized for public release. I have flashed my Tilt with Hyperdragon ROM to select between 1900 GSM when there is no 850 3G available. If anyone out there know of a CAB or ROM to allow me to have both the PTT feature and Band selection let me know. via my ghost email Nokiaguru4u@yahoo.com... 1  out of 1 found this valuable. Do you?    

Posted Anonymously
15. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Nov 23 2008, 1:29 AM EST | Post edited: Nov 23 2008, 1:29 AM EST
Got mine to work by unlocking Sim with this rom......KaiserUnlocker just google this and you will find it to download. Do you find this valuable?    

Posted Anonymously
16. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Dec 3 2008, 7:43 PM EST | Post edited: Dec 3 2008, 7:43 PM EST
Hey Guys.. Was anyone able to get this to work? I have a HTC touch Dual in the US and it will not work on 3G because of the frequency band. I gather there are people who have been able to make this phone aquire a 3G signal in the US by flashing the ROM. Is this possible? Can someone please send me a link to where I can find a way to do this? Do you find this valuable?    

Posted Anonymously
17. RE: WARNING! HTC Touch Dual (3g) network does not work in North Americ
Dec 16 2008, 9:41 PM EST | Post edited: Dec 16 2008, 9:41 PM EST
Not to steer the topic away from the HTC segment, but I recently started receiving 3g on my Nokia E51 in Dallas, which is a phone that only utilizes 3g 850 / 2100 mhz band. I was searching around for more info and can't find any. At&t still reports only 850 / 1900, so I assume they're broadening the 850 range? That's all I can figure. Can't argue though, I'm receiving an average of 550 kbit+ now, over the 75-90 kbit before. Props to At&t for moving in a more worldly direction. Now to find an additional battery that's as good as the original :) Do you find this valuable?    

Posted Anonymously
18. RE: WARNING! HTC Touch Dual (3g) network does not work in North America
Dec 22 2008, 3:28 PM EST | Post edited: Dec 22 2008, 3:28 PM EST
"I'm having the same problem, cannot use 3G with my HTC Touch Dual with ATT in North America.

Is this something HTC could fix in software?
"
if you have the european touch dual ( shiny keys and not the black rubbery keys ) the 3G bands are not the same and it wont connect to 3G only edge. Do you find this valuable?