Tilt will not charge and/or Power On Troubleshooting

Verify that the OEM Charger and Battery are being used.
Only the AC charger, Car charger, or USB data cable that came with or was created for the device should be used; others can damage the device and/or battery.

Check the USB Port on the device for any bent or misshapen PIN’s. If some are found, that is the most likely cause and this is considered physical damage not covered under the Warranty.
Example of damaged USB PIN’s:

Remove the battery and inspect the contacts.
Remove any debris/residue found on the device or battery contacts with a soft, dry cloth.
Look closely at the battery contacts on the phone to see if they are bent out of shape.
If they are bent, attempt to gently bend them back into place, reinsert the battery and try to power the device on. Ensure that the SIM Door is closed and locked (the device will not power on if the door is unlocked).
Try charging the device and be sure that have the customer try different power sources as well as chargers (i.e. the included AC Charger and data cable):
Plug in USB to device and PC; what color is the LED?
Plug in AC Charger to device and outlet; what color is the LED?

LED indicators:
Orange=Charging
Green=Device is fully charged
Red=Battery completely drained. Charge using AC Charger.
None=Charger not detected, perform a reset with the charger attached, try another charger/battery.
Note: If the battery is completely drained, the LED will be Red for a few minutes and then turn Orange. Once the LED turns Orange that the device can then be powered on. If the LED remains RED, the device should be considered for an exchange.

If the LED on device does not light up when the charger is plugged in (both the device and a power source), perform a Soft Reset (while still attached to the charger and power source) by inserting the tip of the stylus into the Reset hole on the bottom of the device.
If the LED on the device still doesn’t light up, perform a Hard Reset on the device (while still attached to the charger and power source) by pressing and holding the left and right soft keys while performing a Soft Reset. Warning: All data will be permanently deleted from the device during the Hard Reset process!!! If the device powers up after the Hard Reset, test the unit for a few days and if the issue returns, then the device can be considered for an exchange.
If the device shows charging with one (AC Charger or USB) and not the other, the issue is with the accessory rather than the device. If the device will only power up when attached to the charger (AC or USB) it is likely that the battery needs to be replaced.