Thread started: May 26 2008, 12:43 AM EDT
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The version of Sprite Backup furnished with the AT&T Tilt is or has been version 5.1. If you use Norton Smartphone Security then Sprite Backup freezes during a backup and locks up a large portion of system resources requiring a soft reset to restore functionality to the phone. Symantec has not yet responded to this and Sprite Software is looking at this issue. At the request of Sprite Technical Support I downloaded Sprite Backup v.6.2 and it worked without any problems.
Since Sprite Backup v. 5 is installed in ROM, it cannot easily be removed but I confirmed with Sprite that the upgrade to v6.2 will run properly even if v.5 is present.
Since they are in New Zealand, I do not work for or know anyone working for Sprite but I will add that I was amazed with the timeliness and quality of Sprint Technical Support. I am waiting for the upgrade of Windows Mobile to v.6.1 and then will upgrade Sprite Backup and combine this with Terminator which is a lo-jack type program to locate a lost or stolen phone and can even wipe data if needed.
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