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Apr 11 2008, 8:50 PM EDT (current) AntonNilsson 40 words added, 1 word deleted
Feb 18 2008, 7:42 PM EST lulamae

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Taiwanese PDA giant HTC released their latest flagship PDA phone called HTC TyTN II (also known as Kaiser, Tilt and MDA Vario III) but recent discoveries show that maybe it's not so much a powerhouse after all. Due to lack of proper driver support for the video part, based on ATi Imageon technology, of the Qualcomm MSM7200 chipset users are left with a seriously handicapped unit with very poor support for gaming, video and photo. Granted, the phone is mostly intended for business users who will rarely see the effects of these issues but it's still leaving thousands of customers who want to fully utilize the phone with a slightly bitter taste in their mouths.
Edit: I have been notified that the Touch Dual, Wings, Titan, Vogue, Libra, Iris and Touch Cruise built upon the same chipset-family suffers from the exact same problems.

UPDATE: This issue is finally starting to get some traction in the news thanks to www.htcclassaction.org. Check out some of the articles written by major players in the IT news field:
The Inquirer (UK, also on FR), The Register (UK), Tweakers (NL), Gizmodo (FR), Newz (DK), CNET (TW, article in English)
Mobility Today (US), Pocket Info (NL), Mobile Cowboys (NL), MS Mobiles (US), Cool SMartphone (US), Mobile Gadget News (US)
Wireless and Mobile News (US), Wireless Week (US), Engadget Mobile (US) - and many more

UPDATE2:Not so much an update as a resignation. Many months have passed, HTC has done nothing to resolve the issues except promised a patch (not driver) that would improve general performance. Such a patch has not been released yet.

A petition for driver support has been posted and over 800013000 people have signed it. It has been sent to HTC on numerous occasions yet no official statement or fix has been produced as of yet.
You can check out the petition here:
http://www.petitiononline.com/tytn2vid/

To be more specific the issue stems from the fact that HTC doesn't supply any generic driver for the video part of the chipset that the phone is based on. The chip in itself has all the support needed problem is that in order to access it you need to use esoteric and closed source platforms instead of the widely used APIs such as GDI (for drawing up the phone interface), DirectDraw (for video playback), Open GL ES/Direct3D Mobile (for 3D gaming) and GAPI (gaming).
Acceleration can, supposedly, still be achieved through applications which are programmed for the specific Qualcomm software platforms.

This means that all your favourite applications that work on pretty much all other Windows Mobile phones, that in some way need video performance, will perform worse on the TyTN II than on pretty much any other recent (and even older) devices. Even the older TyTN ("I") shows superior performance when it comes to video.
This also translates to problems with games. Open GL ES games for Windows Mobile such as Call Of Duty 2 needs to be rendered in "software" mode on the TyTN II even though its hardware supports Open GL ES. And just as in the case with video playback even this software rendering is slower than on older devices in many cases.

Even simple things like sliding out the keyboard and going to landscape mode, scrolling through lists or in your browser etc. suffers from a delay compared to many Windows Mobile 6 based devices. So it's not just a question of people wanting to use their phone as an entertainment device, this also effects "normal" (business/office) every day use.

Below you find two perfect examples of this poor TyTN II performance in an every day application:
The first video shows poor scrolling performance in IE and the next shows poor scrolling performance in the "explorer". Both issues or most likely related to the GDI driver not being hardware accelerated. Even on older hard (as seen in the first video) this operation should be much smoother.




Yet another example, this time showing poor rendering performance in TomTom:


This issue is most probably is also connected to the utterly poor performance of the camera. As many users have noticed the response time from clicking the camera button to the actual photo being taken is extremely slow on this device. Also the "seeker" display suffers from terrible lag.

It's also important to note that this is not a hardware problem. There are products based on the same chipset that come with proper drivers and as such they do not suffer from poor performance. Such a product is the LG KS20.

In short: if you want to use your phone as a media playback device, as a gaming device, play around with emulators (emulating older consoles or computers) or simply if you just want a device with a quick snappy feel to it even in the standard windows GUI then steer clear of this phone for now.

The issue is well known throughout the community and information related to the issue can be found here:
http://forum.xda-developers.com/showthread.php?t=355345
http://forum.xda-developers.com/showthread.php?t=351986
http://forum.xda-developers.com/showthread.php?t=342500
http://forum.xda-developers.com/showthread.php?t=357694
http://forum.xda-developers.com/showthread.php?t=357330
http://forum.xda-developers.com/showthread.php?t=357230
http://forum.xda-developers.com/showthread.php?p=1793287
http://www.petitiononline.com/tytn2vid/
http://www.youtube.com/watch?v=zIJWAu6IRe4
http://www.youtube.com/watch?v=Xeb8-m5opDA
http://www.youtube.com/watch?v=7qbaDLzOU_Y
http://www.youtube.com/watch?v=WhHG377wkQU - Video of a related touchscreen bug
http://www.youtube.com/watch?v=qL8uq4FtduY - Video of a related touchscreen bug
http://www.youtube.com/watch?v=7sjS9zz2bww Video of the extrenmely poor camera performance
http://www.youtube.com/watch?v=NgfL227gmik
http://en.wikipedia.org/wiki/HTC_TyTN_II#Video_Driver_Issues
http://www.corecodec.com/forums/index.php?topic=596.15
http://www.expansys.com/ft.aspx?k=102228&page=2
http://www.khronos.org/message_boards/viewtopic.php?p=2913
http://www.pocketpcthoughts.com/forums/viewtopic.php?t=57854
http://htctilt.com/showthread.php?t=91
http://tiltsite.com/2007/12/htc-tytn-ii-video-driver-petition/
http://forums.wireless.att.com/cng/board/message?board.id=cingular&thread.id=73656
http://forums.wireless.att.com/cng/board/message?board.id=cingular&thread.id=71194
http://www.htcwiki.com/thread/1119519/%241%2C000.00+loss+for+AT%26T+%26+HTC...
http://www.htcwiki.com/thread/1119332/Bad+and+slow+video+on+my+Tilt+%28ATT%29
http://www.htcwiki.com/thread/1119582/DO+NOT+BUY+THE+KAISER...
http://www.htcwiki.com/thread/1119002/at%26t+Tilt+%28Tytn+II%29+Video+Driver+Issues
http://www.htcwiki.com/thread/1119066/Video+issues+on+all+Kaiser%2FTyTN+units/post/8570429/Video+issues+on+all+Kaiser%2FTyTN+units
http://www.htcclassaction.org
http://www.htcdriver.com

As you clearly can see this issue is not the result of a broken unit, botched up software tweaking or user error. Nor will it be solved easily by anyone else than HTC themselves.
It's also important to point out that both ATi and Qualcomm claims to deliver easily portable drivers for all major OS:es including WIndows Mobile 6 so the problem surely does not lie in HTC not being able to get a hold of any drivers. It simply seems as if they can't be bother to package and configure the drivers for their products.

If you really want to get full access to the hardware video/3d/graphics capabilities and performance on this device it's recommended that you get in touch with HTC and tell them:
You can find a list of all their regional phone numbers here: http://www.htc.com/support/care_hotline.htm
An e-mail support form is found here: http://member.htc.com/CustomerService/CS_Mail.aspx
In case you bought a branded phone please contact the supplier (as well).

Update: it is becoming exceedingly difficult to keep track of all things that are going on regarding this case.So please don't regard this page as a one stop sollution. Follow the links in the list above if you want to know all the details. Especially www.htcclassaction.com.


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