Version User Scope of changes
Jun 12 2009, 12:31 PM EDT (current) rabidraccoon 2730 words added
Apr 29 2009, 9:41 AM EDT rabidraccoon

Changes

Key:  Additions   Deletions
This is a section dedicated to questions regarding the HTC Touch mobile device, If you have any questions that are not listed in this section, Please feel free to request for a certain question to be added to this section if it hasn't already.

Top Ten Faqs
Q.Can I set a *.GIF file as a Home screen background image on my PDA phone?

Q.I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
Q.Can I use Skype on my device?
Q.Is there any easy way for me to take out the storage card from the HTC Touch?
Q.What is the difference between Calendar and Tasks?
Q.What should I do if my PDA phone can't connect to the Internet?
Q.ROM upgrade failed and now the device only boots up in tri-color screen.
Q.What should I do if I forget my device login password?
Q.What HTC devices in my region currently support the A2DP Bluetooth function?
Q.There is "conflict" during synchronization. What happened?

Applications
Q.How can I get the latest updates for my device from Microsoft for my Windows Mobile operating system?
Q.How do I install software applications to my PDA phone/Smartphone?
Q.Why isn't the weather information updating on my device?
Q.Can I use other web browsers for Internet browsing?
Q.Two arrows (↘↖) appear on my calendar. What does this mean?
Q.What is the difference between Calendar and Tasks?
Q.How do I transfer Word documents from my PC to my PDA phone?
Q.When I use Windows Live Messenger, I cannot see any friends online.
Q.How do I select a city and set the Weather Options?
Q.Why can't I use the zoom in/out function of the camera?
Q.Do HTC devices have built-in fax hardware and software application? If none, can I install a fax software application on an HTC device?
Q.How do I copy a PowerPoint file to my device and open it?
Q.What is a MIDlet and how do I install one?
Q.How do I open and close the Touch Cube?
Q.What are the new features of Windows Mobile 6.0?
Q.Why doesn't Skype show my full list of Skype contacts?
Q.How do I create a speed dial for a contact?
Q.Can I replace any of the six pre-installed shortcuts on the Touch Cube Launcher?
Q.My PDA phone couldn't read an Excel file that was created and edited using Office 2007 from my PC.
Q.How do I close programs?
Q.How do I switch between running programs?
Q.I downloaded and installed a third-party software, "E-Sword", but some of the text showed on the system became unidentified symbols.
Q.Is there any way to display my contact's picture more clearly on the Touch Cube Favorite Contacts screen?
Q.Can I use Skype on my device?
Q.Where can I download the TouchFLO™ demonstration video?
Q.How do I use the Touch Cube?
Q.What do↑and ↓ mean?
Q.How do I add a shortcut to the Home screen Launcher?
Q.How long will the weather information be updated automatically?
Q.How do I remove a program shortcut from the HTC Home Launcher?
Q.I have two friends who have the same birthday in my contact list, but the device only shows one reminder message on their birthday.
Q.What are the differences between the PDA phone version and PC version of Office programs such as Word, Excel, and PowerPoint?
Q.How do I display the due date in Tasks?
Q.I got an "Error Message Format" when I try to open an Excel file that is attached to an e-mail. How do I open this file?
Q.Some cities are not provided for selection in the Weather application.
Q.Can I attach voice messages to an Excel file?
Q.When I try to delete a file, one of the following messages will appear: "Problem deleting file (file name). Cannot remove folder (file name). Access is denied."
Q.I get an error message when I try to download weather information.
Q.When I take pictures or shoot videos, there is a long delay before the 4 selection icons are displayed (Camera, Send, Delete, and View icons). How can this be solved?
Q.My contacts are often shown as offline in Windows Live Messenger even though they are online.
Q.Does Touch support "Name card OCR"?

Audio & Ringtones
Q.How can I assign different ring tones to different contacts?
Q.What kind of file format can I use as a ring tone?
Q.Can I use a ring tone that is stored on my storage card?

Bluetooth
Q.Can I send a contact via Bluetooth?
Q.How do I connect a Bluetooth headset to my device?
Q.What HTC devices in my region currently support the A2DP Bluetooth function?

Compatibility
Q.Can I use a USB keyboard with my device?
Q.Can I use my own earphone with my device?

Display
Q.When I set the screen to Landscape mode, the bottom portion of the screen is covered by a command bar.
Q.There was no response when aligning the screen. How do I hard reset the device manually?

Multimedia
Q.I could only hear sounds when I use Windows Media® Player Mobile to watch online TV.
Q.Where do I store music in my Pocket PC?
Q.How do I change the video recording format of the Camera?

Phone
Q.Can I add an extension number to the contact person's phone number?
Q.Can I receive two phone calls simultaneously?
Q.Can I record conversations while talking on the phone?
Q.How do I turn on the speakerphone?
Q.Why can't I make or receive calls within my coverage area?
Q.Can I divert my phone calls?
Q.Waarom kan ik geen telefoongesprekken voeren?
Q.As I entered numbers to make a call, I don't see a list of possible matches from my phonebook. What do I do?
Q.How do I change the PIN number?
Q.What are the types of Call Forwarding?

Power & Battery
Q.Why does the PDA phone turn off automatically?

Q.The device battery doesn't charge when connected to the computer via the USB cable. However, it charges fine with the AC adapter.
Q.My battery drains fast even without using Bluetooth, WiFi or GPS. Is there any way to check if it’s faulty or not?
Q.Why does my device hard reset when I disconnect the main battery?
Q.When battery power is completely drained and I charged the device using the USB cable, the amber/green LED indicator did not light up to notify me that the device's battery is being charged. It seems the device battery is not charging at all.
Q.How do I know how much battery power is left on my device? Is there a faster way to know this?
Q.How do I turn off the phone?
Q.My battery has poor performance when I use a third-party mail application.

Settings
Q.How do I display more information on the Today screen?
Q.How do I set the device password?
Q.Why didn't the LED indicator light up amber to inform me I have a missed call?
Q.How can I adjust the size of text on my device?
Q.I don't know where the soft key is. Is there any other way to do a hard reset?
Q.How do I change the Today screen background?
Q.The time zone automatically changes to "London" or the default setting.
Q.How do I change the function or program that is assigned to a button?
Q.Can I remove the incoming/outgoing call time from Start>Settings>System tab>Device Information>Call Duration?
Q.My device's memory space is full. I've removed programs and reinstalled them onto a storage card, but there is still not enough memory space available.
Q.How do I set up sound for incoming text messages on my PDA?
Q.Tapping the "X" icon in a program simply closes the program screen but the program continues to run on my device. How can I change the settings so that I can end a program by tapping the "X" icon?
Q.When a call is placed, the screen will timeout after 15 seconds. How do I change this setting?
Q.How do I customize the the frequently-used programs list on the Start menu?
Q.When navigating programs, my device is not responding accurately to stylus taps. What should I do?
Q.I removed a built-in application from the device. How can I restore it?
Q.How do I enable or disable the sound when finger scrolling or panning on screen?
Q.How do I extend the backlight time on my PDA?
Q.How can I increase the text size on my device?

Synchronization
Q.Why can't I synchronize the PDA phone with my PC using the USB cable?

Q.At first use, it took 30 minutes to sync my contacts and calendar from my PDA phone to my Windows Vista PC. After I changed some calendar items on my PDA phone, I tried to sync again but my computer prompted me to repeat the sync process from the start. What's wrong with my PDA phone and PC?
Q.How can I copy my contacts from my device to my PC's Outlook?
Q.There is "conflict" during synchronization. What happened?
Q.How do I synchronize my PDA phone with my computer using Bluetooth?
Q.I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
Q.Why does my device fail to establish a connection with the Exchange Server?
Q.ActiveSync shows an "invalid certificate error" message when I use my company network.
Q.Can my PDA recognize or synchronize with an Apple Mac?
Q.ActiveSync closes shortly after the device is disconnected from the cradle before or after the PC reboots.
Q.What is the difference between synchronizing with a server and synchronizing with a PC, and which should method I use?
Q.How do I synchronize the inbox?
Q.Why does my e-mail client keep on synchronizing automatically?
Q.How do I synchronize documents?
Q.I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on screen.
Q.There is conversion during synchronization. What is being converted?

System & Update
Q.Can HTC change the OS language of my PDA phone?
Q.ROM upgrade failed and now the device only boots up in tri-color screen.
Q.How do I check the software version of my device?
Q.My device is running slower and slower. Is there another way to solve this problem aside from restarting the device?
Q.How do I check the device information?
Q.When I start the Camera function, it always tells me that "memory is insufficient" even if I've already stopped all of the other running programs.
Q.The Start menu is unresponsive and sometimes shows the title of the last application opened.
Q.When clearing storage and reverting back to default settings, the device pauses for quite a long time. Is this system hang?
Q.ROM update fails or the device freezes or locks up. Soft reset does not resolve the problem.
Q.I've already set up my calendar, but the scheduled time in my appointments would still delay automatically. Is there any problem with my setting?
Q.There are duplicate contacts on my device (SIM card and device contact).
Q.What is the difference between this and the previous model device?

General & Others
Q.Can I get another software (Getting Started) CD?

Q.What is the difference between .CAB and .EXE file formats?
Q.How many contacts can be saved?
Q.How do I back up my data?
Q.What should I do if I forget my device login password?
Q.Can I set a *.GIF file as a Home screen background image on my PDA phone?
Q.How can I get a hard copy of the user manual?
Q.How do I open Touch Cube in Landscape mode?
Q.How do I move files on my device?
Q.Why does my device freeze and sometimes crash?
Q.Where can I obtain sales information about HTC devices?
Q.It is difficult to paste files in File Explorer.
Q.How can I register and activate my HTC e-Club account?
Q.How can I delete my HTC e-Club account?
Q.What kind of picture format can I use for contact photos?
Q.Can I receive compressed files?

Connectivity & Internet
Q.GPRS is automatically selected as the network connection. How do I disable the GPRS function and/or set it to connect manually?
Q.How do I use my device as modem using the USB cable?
Q.How do I set Wi-Fi to connect to the Internet?
Q.What should I do if my PDA phone can't connect to the Internet?
Q.I cannot browse web pages when using a Wi-Fi connection.
Q.How do I set the GPRS/3G function?
Q.How do I enable VPN (Virtual Private Network) on my device?
Q.What does it mean if there are G, 3G or H icons displayed on the title bar?
Q.How do I set up my network connection?
Q.How much does it cost to download information using GPRS/3G? Is it very expensive?
Q.Is it possible to access the Internet by connecting the USB cable from the HTC device to a cable modem without connecting to a PC?
Q.What does it mean when the device asks me whether I want to connect to the Internet or to Work?
Q.Which HTC models support the 3G function? How can I recognize them?
Q.How do I use my device as a Bluetooth modem for my computer?
Q.Why do some special characters display incorrectly on Internet Explorer?
Q.What are Channels?
Q.I changed the Internet Explorer home page, but when I closed and launched Internet Explorer again, it didn't show the home page that I set.
Q.The device is having problems connecting via Wifi to an Orange Livebox router.
Q.Wireless LAN connection disconnects.
Q.Will I be charged with additional data transmission costs if I download weather information using a GPRS connection?
Q.How can I disconnect GPRS when it is still connected?
Q.I am currently on Telia network my GPRS settings are already configured but I cannot use QuickGPS, Youtube, Google Maps or HTC Weather?
Q.How can I make Direct Push E-mail work properly via GPRS?

GPS
Q.How can I use my PDA phone as a GPS navigator?
Q.What is GPS?

Messaging
Q.Is it possible to back up my text messages?
Q.How do I set my device to receive POP3 e-mails from the mail server?
Q.Can I add my signature when replying to e-mails on my PDA phone?
Q.Can I synchronize Hotmail with Pocket Inbox?
Q.Can I send contacts (vCard) via SMS?
Q.How do I set my device to store attachments from received e-mails to the storage card automatically?
Q.How do I configure the device's MMS settings?
Q.Can I use e-mail templates?
Q.When I send SMS, the text in my message do not come out right on receipt.
Q.Can I save a mail attachment to the storage card on my PDA?
Q.How do I keep a copy of my sent text (SMS) or multimedia (MMS) messages?
Q.When I delete an Outlook e-mail on my PDA phone, the same e-mail is deleted on my computer or the mail server.
Q.How do I set up my POP3 e-mail account?
Q.Is there a limit to how many message recipients I can add to the CC and BCC fields in my e-mail?
Q.How many files can be attached to a single e-mail?
Q.I am currently on Tele2 network and I cannot send MMS.

Storage Card
Q.What is the maximum microSD card capacity that my device supports?
Q.I can store MP3 files on my microSD card. However, when I try to install a new program to the storage card, an installation failure message always appears on my device, while on the computer side, it shows that the program has been installed successfully. What's the problem on my device?
Q.How can I protect storage card data?
Q.Is there any easy way for me to take out the storage card from the HTC Touch?