Version User Scope of changes
Jun 12 2009, 12:10 PM EDT (current) rabidraccoon 1420 words added
Apr 29 2009, 10:10 AM EDT rabidraccoon

Changes

Key:  Additions   Deletions
This is a section dedicated to questions regarding the HTC Touch Dual mobile device, If you have any questions that are not listed in this section, Please feel free to request for a certain question to be added to this section if it hasn't already.

Top Ten Faqs
Q.I could only hear sounds when I use Windows Media® Player Mobile to watch online TV.

Q.Can I add my signature when replying to e-mails on my PDA phone?
Q.How do I connect a Bluetooth headset to my device?
Q.Why does my device freeze and sometimes crash?
Q.Why can't I make or receive calls within my coverage area?
Q.The time zone automatically changes to "London" or the default setting.
Q.How do I set the device password?
Q.How do I set up a sound alert for incoming text messages on my device?
Q.I don't know where the soft key is. Is there any other way to do a hard reset?
Q.What Ringtone files can I use?

Applications
Q.How do I switch between running programs?
Q.When I use Windows Live Messenger, I cannot see my friends online.
Q.The weather feature does not display the latest weather information.
Q.How do I copy a PowerPoint file to my device and open it?
Q.The installed 3rd party software sometimes can be executed but sometimes couldn't be launched.
Q.Some cities are not provided for selection in the Weather application.
Q.How do I install software applications to my device?
Q.What are the differences between the PDA phone version and PC version of Office programs such as Word, Excel, and PowerPoint?
Q.How do I display the due date in Tasks?
Q.How do I transfer Word documents from my PC to my device?
Q.How do I transfer Word documents from my PC to my PDA phone?
Q.How do I select local city on the Weather program since there is no "search bar"?
Q.Can I use Skype?
Q.What is the difference between Calendar and Tasks?
Q.I got an "Error Message Format" when I try to open an Excel file that is attached to an e-mail. How do I open this file?
Q.How do I copy a PowerPoint file to my device and open it?
Q.When I use Windows Live Messenger, I cannot see any friends online.

Audio & Ringtones
Q.Can I set MP3 as my text message/alert ringtone?
Q.How do I assign different ring tones to different contacts?
Q.How to mute the device immediately when device ring in meeting?
Q.What kind of file format can I use as a ring tone?

Bluetooth
Q.Can I use external Bluetooth keypad?
Q.How do I connect a Bluetooth headset to my device?
Q.How do I connect a Bluetooth headset to my device?
Q.Can I send a contact via Bluetooth?
Q. Can I send a contact via Bluetooth?

Compatibility
Q.Can I use a USB keyboard with my device?
Q.Can I use my own earphone with my device?

Multimedia
Q.I could only hear sounds when I use Windows Media® Player Mobile to watch online TV.
Q.What is the file format which Windows Media Player support?

Phone
Q.How do I turn on the speakerphone?
Q.Why can't I make any phone calls?
Q.Can I record conversations while talking on the phone?
Q.Why can't I make or receive calls within my coverage area?
Q.Can I add an extension number to the contact person's phone number?
Q.What Ringtone files can I use?
Q.Can I receive two phone calls simultaneously?

Power & Battery
Q.The device battery doesn't charge when connected to the computer via the USB cable. However, it charges fine with the AC adapter.
Q.My battery has poor performance when I use a third-party mail application.
Q.How do I know how much battery power is left on my device? Is there a faster way to know this?
Q.When battery power is completely drained and I charged the device using the USB cable, the amber/green LED indicator did not light up to notify me that the device's battery is being charged. It seems the device battery is not charging at all.
Q.How do I turn off the phone?
Q.Why does the PDA phone turn off automatically?

Settings
Q.How do I set up a sound alert for incoming text messages on my device?

Q.When navigating programs, my device is not responding accurately to stylus taps. What should I do?
Q.The time zone automatically changes to "London" or the default setting.
Q.How do I change the function or program that is assigned to a button?
Q.How do I set up sound for incoming text messages on my PDA?
Q.I removed a built-in application from the device. How can I restore it?
Q.How do I change the Today screen background?
Q.How do I enable or disable the sound when finger scrolling or panning on screen?
Q.How do I extend the backlight time on my PDA?
Q.How do I enable or disable the sound when finger scrolling or panning on screen?
Q.How do I change the Today screen to display more information?
Q.My device's memory space is full. I've removed programs and reinstalled them onto a storage card, but there is still not enough memory space available.
Q.I don't know where the soft key is. Is there any other way to do a hard reset?
Q.How do I display more information on the Today screen?
Q.How do I set the device password?
Q.The device ask me if I want to save the calling number to contact in the end of the call. How to cancel the function?
Q.How to disable/enable TouchFLOTM 3D function?
Q.How can I increase the text size on my device?
Q.The screen adjust backlight itself. How can I turn off the function?
Q.How can I adjust the size of text on my device?

Synchronization
Q.Where can I download activesync/WMDC from?
Q.Can I synchronize Outlook Express with my PDA phone?
Q.Why does my e-mail client keep on synchronizing automatically?
Q.Why can't I synchronize the PDA phone with my PC using the USB cable?
Q.What is the difference between synchronizing with a server and synchronizing with a PC, and which should method I use?
Q.I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on screen.
Q.Why does my e-mail client keep on synchronizing automatically?
Q.Why does my device fail to establish a connection with the Exchange Server?
Q.Why can't I synchronize the PDA phone with my PC using the USB cable?
Q.I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on screen.
Q.Why does my device fail to establish a connection with the Exchange Server?
Q.Can I synchronize Outlook Express with my PDA phone?
Q.How do I synchronize the inbox?
Q.How do I synchronize my PDA phone with my computer using Bluetooth?
Q.ActiveSync closes shortly after the device is disconnected from the cradle before or after the PC reboots.
Q.ActiveSync shows an "invalid certificate error" message when I use my company network

General & Others
Q.Why does my device freeze and sometimes crash?
Q.What is the difference between .CAB and .EXE file formats?
Q.The device getting warm when using for a period of time.
Q.I lost my Getting Started Disc. Can I get another one?
Q.How do I get an electronic copy of the user manual?

Connectivity & Internet
Q.I cannot browse Web pages when using a Wi-Fi connection.
Q.Can device close data connection automatically if the internet function not in use?
Q.The device's Wi-Fi connection is unstable. What do I do?
Q.Data is automatically selected as the network connection. How do I disable the data function and/or set it to connect manually?
Q.Does it support worldwide roaming ?
Q.Why do some special characters display incorrectly on Internet Explorer Mobile?

Messaging
Q.Is it possible to back up my text messages to a computer?
Q.When I delete an Outlook e-mail on my PDA phone, the same e-mail is deleted on my computer or the mail server.
Q.Can I add my signature when replying to e-mails on my PDA phone?
Q.How do I set my device to receive POP3 e-mails from the mail server?
Q.Can I use e-mail templates?

Storage Card
Q.What is the maximum microSD card capacity that my device supports?