Version User Scope of changes
Nov 6 2009, 6:41 PM EST (current) jmnightrider
Oct 22 2009, 6:30 PM EDT eguy

Changes

Key:  Additions   Deletions

Questions and Facts - HTC


Below is a list of Frequently Asked Questions found on this forum. We are compiling them here in hopes that we can make the solutions easier to find.

If you have something that you would like to see added, start a thread on this page with all of the details and once it has been validated, it will be added.


I am unable to connect my HTC Device to Activesync (Win XP) or Windows Mobile Device Center (Vista). What should I do?

    • Change your USB to PC Settings under Start>Settings>Connections Tab>USB to PC. Uncheck " enable advanced network functionality "
    • Try a different USB port on your PC.
    • Rule out Firewall/anti-virus software on your PC by disabling and retesting.
    • Try a different Data Cable.
    • Delete the device from Activesync and set up new partnership
    • Remove Activesync from your PC and re-download from http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync45.msp


How do I access YouTube on my HTC Device.



How do I set a custom ringtone on my device?

On most HTC devices, you can use the following formats as a custom ringtone: *.wma, *.mp3, *midi, *.rmi, *.amr, *.awb, *.m4a.
The first thing you need to do is add the file to your device.

Activesync:

    • Using Activesync, select "Explore".
    • Open the "Windows Mobile-based device"
    • Open the "Windows" Folder.
    • Drag and drop file into the "Windows" folder.
    • To set the file as your tone, go to Start>Settings>Sounds & Notifications>Notifications Tab>Select file from drop down.

Windows Mobile Device Center:

    • Using WMDC, select "File Management" and "Browse the contents of your device".
    • Open the "Application Data" folder.
    • Locate and open the "Sounds" folder.
    • Drop the file into the "Sounds" folder.
    • To set the file as your tone, go to Start>Settings>Sounds & Notifications>Notifications Tab>Select file from drop down. Note: On the AT&T Tilt and later devices, the file will only be available for selection as long as it does not exceed the limit of 600k.

From and SD Card:

    • On your device, go to Start>Programs>Tools>File Explorer.
    • Locate the file.
    • Highlight the file and tap Men>Edit>Copy.
    • Navigate to and open the “Application Data” Folder.
    • Open the “Sounds” folder.
    • Tap Menu>Edit>Paste.
    • To set the file as your tone, go to Start>Settings>Sounds & Notifications>Notifications Tab>Select file from drop down.


How do I set a custom alert for SMS, MMS, and email?

On most HTC devices, you can use a .wav file as a custom alert for SMS, MMS, and email.
  • Loading the .wav file on your device using ActiveSync or WMDC: \

    • n Activesync, click on "Explore". In WMDC, select "File Management" and "Browse the contents of your device".
    • Click on "My Windows Mobile-Based Device".
    • Click on "Windows". Note: If you do not see "Windows" listed, go to Tools>Folder Options>View Tab> and make sure that you have "Show Hidden Files and Folders" selected.
    • Drag and drop the .wav file into the "Windows" folder.
  • Setting the Alert:

    • On the device, go to: Start>Settings>Sounds&Notifications>Notifications Tab.
    • Select the option from the "Event" drop down.
    • Select the .wav from the "Play Sound" drop down.
    • Tap OK.