HTC Fuze will not charge and/or power On.

Pre-requisites
Familiarity with how to perform a Soft and Hard Reset on the HTC Fuze.
OEM AC Charger
OEM USB Data Cable
OEM Battery
2 Power Sources
Rule out physical/liquid damage.

RESOLUTION
Device wont Charge/ Device gets warm and will not charge.
Verify that the OEM Charger and Battery are being used.
Only the AC charger, Car charger, or USB data cable that came with or was created for the device should be used; others can damage the device and/or battery.

Is the device warm?
Based on current design of the HTC Fuze, it is possible for the device to become warm due to the stacking and dimension limitation.
When using the device for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the device may become warm.
In most cases, this condition is normal and therefore should not be interpreted as a problem with the device.
The HTC Fuze has a protection feature that if the device becomes too warm (due to use of GPS while charging, BT while charging, using the device as a wireless modem, etc), the auto protection feature will be triggered and the charging process will be stopped. Once the device cools down, the device will then begin charging again.

Check the USB Port on the device for any bent or misshapen PIN’s.
If some are found, that is the most likely cause and this is considered physical damage not covered under the Warranty.
Remove the battery and inspect the contacts.

Remove any debris/residue found on the device or battery contacts with a soft, dry cloth.
Look closely at the battery contacts on the phone to see if they are bent out of shape.
If they are bent, the device will need to be exchanged.

Try charging the device (try different power sources as well as chargers):
Plug in USB to device and PC; is the LED indicating that the device is charging?
Plug in AC Charger to device and outlet; is the LED indicating that the device is charging?

LED Indicators:
The LED ring shows a “whispering” white light when the battery is being charged.
The LED ring shows a solid white light when the battery is fully charged and attached to the charger
The LED ring flashes a white light once when the battery level is low and reaches down to about 10%.

If LED doesn't light up when charger is plugged in (both the device and power source), perform a Soft Reset (while still attached to charger and power source) by inserting the tip of the stylus into the Reset hole on the bottom of the device.
If LED doesn't light up, perform a Hard Reset.
Note: Since the device won’t power on, the device cannot be backed up and all of the customer specific settings, applications, etc. will be permanently deleted during the Hard Reset.

If the issue remains, try another Power Source.
Try a different outlet to rule out that as the issue.

Try another battery in the device.
If the device powers up after Hard Reset, test the unit for a few days. If issue returns, device can be considered for an exchange.

If device shows charging with one (AC Charger or USB) and not the other, issue is with the accessory. Replace accessory.
If device will only power up when attached to charger (AC or USB) it is likely the battery needs to be replaced.

Device won’t hold a Charge
The HTC Fuze has Up to 8 hours of Talk (Use) time with average use. The life of the battery between charging sessions will vary depending on which features of the unit are being used.
Verify you are using:
OEM AC Charger
OEM USB Data Cable
OEM Battery

Fully charge the battery using the OEM AC Charger
USB and car chargers are trickle chargers meant to get the user through until they can get to their AC Charger.
If the device is not lasting the advertised Talk time, with minimal use, have the customer try another OEM battery in the device.
If the battery life still is not meeting the advertised Talk time (with minimal use), try another battery.
If the device still does not hold a charge, it can then be considered for repair/replacement.


Device won’t Power on
Attempt to charge the device.
The LED ring shows a “whispering” white light when the battery is being charged.

Attempt to power the device on by pressing the Power Button for 3 seconds.
If the device doesn’t power in, perform a Soft Reset using the stylus.
If the device still doesn’t power on, perform a Hard Reset.
If the device still will not power on, it can then be considered for repair/replacement.

Handset Powers off:
Make sure that the device is actually powering off and not just going into hibernate mode by pressing the power button once or sliding the QWERTY keyboard open.
If the screen comes back on, the device is not powering down.

If possible, check the battery level by going to Start>Settings>System Tab>Power.
The charge should be no lower than 10%; if it is, charge the device and retest.

Try another battery in the device.
If the device stays powered on with a different battery, the issue is with the accessory not the unit.
If the device still powers off with another battery, Hard Reset the device and retest.
If the issue remains after the Hard Reset, the device it can then be considered for repair/replacement.


How to perform a Hard Reset on the HTC Fuze
Pull out the stylus.
With the device turned on, press and hold the VOLUME DOWN and ENTER buttons, then press the RESET button with the stylus tip.
Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see this message on the screen:
“This operation will delete all your personal data, and reset all settings to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel.”

Release the VOLUME DOWN and ENTER buttons, then press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data