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HTC Fuze keyboard not responding
Pre-requisites
Familiarity with how to perform a Soft and Hard Reset on the HTC Fuze.
Rule out physical/liquid damage.
RESOLUTION
Is the issue with any of the re-assignable buttons on the device (PTT or Send Call Button)
If so, go to Start>Settings>Personal Tab>Buttons and check the assignment.
If the value is set to none, no action will take place when that button is pressed.
Rule out 3rd party applications by removing them: Start>Settings>System Tab>Remove Programs.
The Device must be Soft Reset using the stylus after removing the 3rd party applications.
Is the issue seen after removing all 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset and allow the Customization process to complete.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, back up thedata before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
How to perform a Hard Reset on the HTC Fuze
Pull out the stylus.
With the device turned on, press and hold the VOLUME DOWN and ENTER buttons, then press the RESET button with the stylus tip.
Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see this message on the screen:
“This operation will delete all your personal data, and reset all settings to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel.”
Release the VOLUME DOWN and ENTER buttons, then press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data
Familiarity with how to perform a Soft and Hard Reset on the HTC Fuze.
Rule out physical/liquid damage.
RESOLUTION
Is the issue with any of the re-assignable buttons on the device (PTT or Send Call Button)
If so, go to Start>Settings>Personal Tab>Buttons and check the assignment.
If the value is set to none, no action will take place when that button is pressed.
Rule out 3rd party applications by removing them: Start>Settings>System Tab>Remove Programs.
The Device must be Soft Reset using the stylus after removing the 3rd party applications.
Is the issue seen after removing all 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset and allow the Customization process to complete.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, back up thedata before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
How to perform a Hard Reset on the HTC Fuze
Pull out the stylus.
With the device turned on, press and hold the VOLUME DOWN and ENTER buttons, then press the RESET button with the stylus tip.
Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see this message on the screen:
“This operation will delete all your personal data, and reset all settings to manufacturer default. Press VolUp to restore manufacturer default, or press other keys to cancel.”
Release the VOLUME DOWN and ENTER buttons, then press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data
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, Oct 22 2009, 11:47 PM EDT
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| Started By | Thread Subject | Replies | Last Post | ||
|---|---|---|---|---|---|
| Anonymous | i have problems with my htc fuze keyboard | 2 | Feb 22 2009, 2:58 PM EST by RyderWifee | ||
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Thread started: Jan 3 2009, 3:25 PM EST
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one time it stopped working and i just turned it off and back on and it worked again but the other day i left it open for a while and i tried to use it and it didnt want to work so i turned it off and on and i tried to write a txt and lets say i try to type "hi" only the "h" will come up..only the first key i hit works and none of em work after that. i did a hard reset like 3 times already. i called for an exchange already
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HTC Fuze
Keyboard not responding
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