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Jun 12 2009, 10:48 AM EDT (current) rabidraccoon 1178 words added
Apr 29 2009, 9:24 AM EDT rabidraccoon

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This is a section dedicated to questions regarding the HTC Advanatage X7500 series mobile computer, If you have any questions that are not listed in this section, Please feel free to request for a certain question to be added to this section if it hasn't already.

Top Ten Faqs
.Can I set a *.GIF file as a Home screen background image on my PDA phone?

Q.I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
Q.What should I do if my PDA phone can't connect to the Internet?
Q.What HTC devices in my region currently support the A2DP Bluetooth function?
Q.Many customers ask why there is no "Select all" option in our mobile devices.
Q.My battery drains fast even without using Bluetooth, WiFi or GPS. Is there any way to check if it’s faulty or not?
Q.Are there any applications available to run remote desktop connectivity using our mobile devices?
Q.How many files can be attached to a single e-mail?
Q.What types of email does the HTC Advantage support?
Q.What settings are required on the device to work with popular satellite navigation software.

Applications
Q.Can I use other web browsers for Internet browsing?
Q.Is there any way to enable FM Radio on our mobile devices using a 3rd party program and headset or must the mobile device be released with that feature?
Q.Are there any applications available to run remote desktop connectivity using our mobile devices?
Q.When I try to delete a file, one of the following messages will appear: "Problem deleting file (file name). Cannot remove folder (file name). Access is denied."
Q.What version of ActiveSync is used with the HTC Advantage?
Q.The device freezes or locks up when the Sprite Backup application is used.
Q.Why am I unable to synchronize my PocketPC with the computer through the USB cable?
Q.How do I change my Today screen?
Q.How do I access and use MSN Messenger on my device?
Q.What is VueFLO? How do I adjust the settings?

Audio & Ringtones
Q.What kind of file format can I use as a ring tone?


Bluetooth
Q.What HTC devices in my region currently support the A2DP Bluetooth function?
Q.How do I pair my device with a Bluetooth accessory?
Q.Can I work with two Bluetooth devices at the same time?
Q.How do I turn Bluetooth ON/OFF on my device?
Q.How can I send/receive files using Bluetooth?

Display
Q.When I set the screen to Landscape mode, the bottom portion of the screen is covered by a command bar.

Q. How do I adjust the text size on my device?

Multimedia
Q.How do I access the camera function on my device?

Q.What encoding format for video capture is supported?
Q.What is the camera size?
Q.What type of extensions can Windows Media Player play?
Q.How do I update the Windows Media Player library to read media that I have transferred to the device or MiniSD card?

Power & Battery
Q.My battery drains fast even without using Bluetooth, WiFi or GPS. Is there any way to check if it’s faulty or not?

Q.My battery has poor performance when I use a third-party mail application.
Q.Why won’t my device power on?
Q.How long should it take to charge my battery?
Q.My battery drains very quickly. What can I do to preserve power?

Settings
Q.My device's memory space is full. I've removed programs and reinstalled them onto a storage card, but there is still not enough memory space available.
Q.Tapping the "X" icon in a program simply closes the program screen but the program continues to run on my device. How can I change the settings so that I can end a program by tapping the "X" icon?
Q.When a call is placed, the screen will timeout after 15 seconds. How do I change this setting?

Synchronization
Q.I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on the screen.
Q.ActiveSync shows an "invalid certificate error" message when I use my company network.
Q. Is there any software that can sync the mobile device with Lotus notes? Customers have tried other 3rd party software and most of them don't work.

System & Upgrade
Q.My device is running slower and slower. Is there another way to solve this problem aside from restarting the device?
Q.When clearing storage and reverting back to default settings, the device pauses for quite a long time. Is this system hang?
Q.How do I format the Micro Drive?
Q.How do I turn on/off flight mode?
Q.What bands does the Advantage support?
Q.My device cannot connect to my corporate network using a pass through connection on a desktop computer.
Q.Where can I save my pictures, music and other applications?
Q.Why does my device freeze and run slowly?
Q.Why does my device show "No Service"?
Q.How can I tell how much free memory I have left on my device, storage card or Micro Drive?
Q.How do I hard reset my device?
Q.Why won’t my device recognize my SIM?
Q.What can I use the TV out feature for?
Q.How do I setup my data connection?
Q.What is VueFLO and where can I change the settings?

General & Others
Q.How many contacts can be saved?
Q.Many customers ask why there is no "Select all" option in our mobile devices.
Q.Can I set a *.GIF file as a Home screen background image on my PDA phone?
Q.Where can I obtain sales information about HTC devices?
Q.How can I register and activate my HTC e-Club account?
Q.How can I delete my HTC e-Club account?
Q.What kind of picture format can I use for contact photos?
Q.Can I receive compressed files?
Q.How do I setup my data connection?
Q. The SIM card is difficult to install/take out. Did I miss something?

Connectivity & Internet
Q.What should I do if my PDA phone can't connect to the Internet?

Q.What does it mean if there are G, 3G or H icons displayed on the title bar?
Q.How do I use my device as a Bluetooth modem for my computer?
Q.When I travel to other countries, can I use local SIM cards?
Q. How can I make Direct Push E-mail work properly via GPRS?

GPS
Q.My device can't detect any GPS signal. What's the problem?
Q.What settings are required on the device to work with popular satellite navigation software.

Messaging
Q.Can I add my signature when replying to e-mails on my PDA phone?

Q.Can I use e-mail templates?
Q.Is there a limit to how many message recipients I can add to the CC and BCC fields in my e-mail?
Q.How many files can be attached to a single e-mail?
Q.What types of email does the HTC Advantage support?
Q.The sent messages do not appear in the Sent folder in my handheld. What do I do?
Q.How many messaging accounts does the HTC Advantage support?