Doing a hard reset

Hard/Master Reset for a HTC Pocket PC:

Warning: Performing a Hard/Master Reset will remove all of your data (settings, files, 3rd party applciations, etc.) from your device and will only reload the Windows Mobile Software and components.

The method for Hard Resetting/performing a Master Reset on HTC devices can vary by model. Below are the instructions for the most common method. If these steps do not work for you, consult your user manual or contact your wireless carrier for additional assistance.


  • With the device powered on, press and hold the Left and Right Soft Keys.
  • Whilst holding the Left and Right Soft Keys, perfrom a Soft Reset on the device by inserting the stylus into the reset hole.
8525 Hard Reset
  • If successful, you will get a message on the display of your device asking you to confrim the Hard Reset. Note: the below image is just an example and the confirmation screen on your unit may differ.
Hard Reset Confirmation


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Latest page update: made by browntannis , Nov 9 2007, 7:40 PM EST (about this update About This Update browntannis Edited by browntannis

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nativewarriorv1 HTC Touch 1 Saturday, 4:57 PM EST by browntannis
Thread started: Friday, 9:35 PM EST  Watch
Thank you when i called them the company and ask them how to a hard boot they didnt now anything i said wtf and they told me to send in in to a one of my dealer and get a new one for repair it was going to cost me like 275dollors to get it fixed,,,,,, THANK YOU
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Anonymous Hard Reset 0 Oct 19 2008, 4:15 PM EDT by Anonymous
Thread started: Oct 19 2008, 4:15 PM EDT  Watch
It worked like a charm for me. Thank you!
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Anonymous Hard Reset 3 Sep 17 2008, 3:22 PM EDT by Anonymous
Thread started: Aug 6 2008, 12:12 PM EDT  Watch
If your having problems holding the soft keys, use two sharpened pencil erasers. Worked good for these big fingers.
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Anonymous didn't work for my device 4 Jul 31 2008, 1:34 PM EDT by Anonymous
Thread started: Dec 24 2006, 4:20 AM EST  Watch
i get to the message saying reformat completed... any more help? please?
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Anonymous didnt work for me 4 May 30 2008, 2:41 PM EDT by denco7
Thread started: May 4 2007, 11:10 AM EDT  Watch
i get a screen with blue green and red colors on it
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