ActiveSync 4.2 Troubleshooter

A new addition in ActiveSync 4.2 is a built-in troubleshooting utility. This utility will scan your computer for common problems and attempt to automatically fix them. If the utility cannot fix the problem, it will give you information on how to resolve the issue yourself.

How to find and use the ActiveSync Troubleshooter

1. Connect your device to the computer and wait for ActiveSync to open.
• If ActiveSync does not automatically open, manually open the program by clicking on the green icon in your system tray or from the Start Menu.
2. In ActiveSync on the computer, select Help > ActiveSync Troubleshooter.
3. After the Troubleshooter opens, click Next to start the Troubleshooter.
4. Click Start Scan to search for problems.
5. When the scan is complete, click Next.
6. This screen should provide you with information regarding any issues encountered and where to go to resolve them.

• Have you used the Troubleshooter? How did it work? Post a review.

More on ActiveSync:

• ActiveSync Installation
• Creating an ActiveSync Partnership

• Real-time Email Push
• Transfer Files with ActiveSync