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AT&T 8525 Device Freezing and/or Crashing Troubleshooting
AT&T 8525 Freezing/Crashing: Required Troubleshooting. The below steps should be completed prior to assuming that your device is defective and needs to be exchanged. These steps should also mirror what your wireless carrier asks you to do in order to determine if your unit is defective.
Does the Device have enough Free Memory to run?
Does the issue coincide with a recent program addition?
Does the Device have enough Free Memory to run?
- Check the available Memory on the device: Start>Settings>System Tab>Memory>Main.Is there at least 5MB free in Storage and Program each?
- If there is not at least 5MB free in each category, you need to free up some memory by removing files from the device or by shutting down programs that are not actively in use by going to Start>Settings>System Tab>Memory>Running Programs Tab.
- Once memory has been freed up, retest. If the issue persists, continue with the following steps.
Does the issue coincide with a recent program addition?
- If the issue began around the same time that a 3rd party application was installed on the unit, remove the program by going to Start>Settings>System Tab>Remove Programs>Highlight the Program and tap Remove.
- Once the 3rd party application(s) has been removed, retest the unit for a few days (with and without the 3rd party application). If the issue is not seen without the application loaded, then the issue is likely caused by that application and you will need to contact the application provider for further assistance. If the device is still having issues without the 3rd party application installed, move on to resetting the device.
- Perform a Soft Reset on the device by inserting the stylus into the Reset Hole located on the bottom of the device.
- Retest the unit (for a few days) and if the issue returns, move on to a Hard Reset.
- Before initiating a Hard Reset, back up ALL of the data on your device as it will ALL be deleted during the Hard Reset process. To perform a Hard Reset, press and hold the left and right soft keys while inserting the stylus into the Soft Reset Hole. Note: The customization Process must be allowed to complete after the Hard Reset and retested for a few days.
- If the Hard Reset has been done correctly, you will see the following asking you to confirm that Hard Reset:
- If the issue is not resolved by the above steps and you have retested thoroughly after each recommended step, at that point, the device should be considered for a Warranty Exchange; contact your wireless carrier for further assistance.
rabidraccoon |
Latest page update: made by rabidraccoon
, Apr 2 2009, 2:45 PM EDT
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Moved from: 8525 FAQ & Troubleshooting
- rabidraccoon
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Keyword tags:
Device Crashes
Device Freeze
Device locks up
Unresponsive device
More Info: links to this page
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| Started By | Thread Subject | Replies | Last Post | ||
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| strad | ATT 8525 Keeps Freezing and I've done that hard and soft resets | 8 | Apr 17 2009, 1:46 PM EDT by Sgarrela | ||
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Thread started: Feb 21 2009, 3:38 PM EST
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I've done all the proposed steps for my phone freezing. I have sufficent memory, I've dont the hard and soft reset multiple times. Now what? is there a way I can hook it to my computer and have some website trouble shoot it? or can I reinstall everything from website?
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Keyword tags:
freezing att 8525
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| Anonymous | Contact list disappears | 2 | Mar 30 2008, 8:14 AM EDT by Rainman76 | ||
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Thread started: Mar 21 2008, 4:50 PM EDT
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Contact list is blank and on soft reset the contact list reappears. I am on my third AT&T 8525 (lost one, dropped one) and all 3 have the same issue. The only thing common to all three is that I upgraded to WM6 and run Windows live. I run it with and without Windows live and have same issues. Any thoughts? AT&T/HTC customer service are not aware of any issues and couldn't help.
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